Principal Customer Solutions Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!
Summary
This is a full-time remote opportunity.
Job Overview
The Principal Customer Solutions Engineer brings creativity, curiosity, and passion to the role working with mainframe security products. They are technically versatile, and deliver differentiated exceptional customer experiences to Rocket’s customers by:

• Delivering services that allow for successful post-sales deployment of mainframe products
• Solving real problems for, and delivering real value to, our customers and partners – every day
• Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other
• Bridging the gap in understanding between legacy development technologies and modern technologies for our customers
• Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation

This role will be in our IBM System Z professional services team who work on customer engagements to help convert existing mainframe products such as CA ACF2 or CA Top Secret to RACF. The candidate must have a strong mainframe security background with the following abilities: create RACF conversion plans, solve existing production security issues as systems are converted, and troubleshooting clients RACF issues with interfacing applications.
Essential Duties And Responsibilities
Provide exceptional value-driven services to customers

• Establishes credibility as a mainframe security product expert with all audience levels
• Guides client best practice configuration and use of mainframe security products and trains customers in administration and use of the products
• Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
• Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.
• Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
• Builds upon established solution delivery techniques to help drive continual improvement
• Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
• Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
• Drafts customer and internal training materials on our products
• Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity
• Mentors and teaches junior consultants on product implementation strategies

Required Qualifications

• Ability to use TSO and ISPF
• Ability to write simple REXX programs
• JCL Skills
• 8+ years or CA ACF2, CA Top Secret, or RACF mainframe security engineering knowledge
• Experience required
• Knowledge of mainframe digital certificates/ multi-factor authentication
• Excellent written and verbal communication
• Advanced technical knowledge of IBM System Z, z/OS, and its concepts
• 5+ years development, application lifecycle or change management experience
• 5+ years in Consulting, or team lead experience
• Critical thinking, analytical and problem solving
• Excellent interpersonal skills
• Relationship management
• Knowledge of defining and creating resource classes within one of the mainframe external security managers
• Problem determination, diagnosis, identification, testing, and resolution
• Must be self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations.

Preferred Qualifications

• Previous experience in converting CA or IBM mainframe security products
• Experience in installing or configuring CA or IBM mainframe security products
• Previous customer facing experience

Education: Bachelor’s Degree, or equivalent experience
Information Security
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
The base salary range for this role is $112,615.00 - $140,768.50 /year. Exact compensation may vary based on skills, experience, and location.
What Rocket Software Can Offer You In USA

• Leadership and skills training opportunities
• Extensive paid time off programs (paid holidays, sick, and vacation time)
• Retirement savings, with matching contributions by Rocket Software
• Life and disability coverage
• Two paid work days for off-site training
• Healthcare coverage options to fit you (and your family’s) needs

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!