Information Technology Support Specialist

About Us:

AVASOis an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

Website: https://www.avasotech.com/

Position:Field Support Technician

Location:Deer Lake, Newfoundland and Labrador, Canada

Position type:Freelance/ Demand based role.

Note:Travel cost/flight tickets will bereimbursedby the companyalong with the pay.

Must be legally authorized to work in Canada without any need of Visa Sponsorship.

:

·Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers

·Perform desktop and COTS software installation/upgrades including staging & imaging.

·Provide break-fix services.

·Perform 1stor 2nddeskside support services troubleshooting & remediating hardware, software, and network-related issues for end-users.

·Provide 1stor 2ndlevel help desk support to end-users.

·Perform LAN and internet working related activities.

·Handle bench repairs & remedial maintenance

·Deal with 3rdparty IT vendors as required.

·Manage IT asset inventory as required.

·1-2 years of hardware, software (Windows 7/10), and end-user support experience

·Demonstrate junior-to-intermediate internet working and troubleshooting skills.

·Possess minimum of a Diploma from a recognized IT program

·A+ certification required and other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMs (Dell, Toshiba, Lenovo, HP, etc.) preferred.

·Must be a self-starter who can manage multiple tasks concurrently.

·Excellent customer service skills

·Strong verbal and written communication skills

·Ability to work independently or as part of a team.

·Ability to complete tasks effectively with minimal supervision.

·Available to work flexible work schedules.