Information Technology Assistant Jobs

This is a paid Co-op Position - Fall Term SEPT - DEC 2023

If you’re excited about shaping the digital business world, providing solutions and leading business tech innovations; currently pursuing a degree in Computer Engineering - Systems, Information or Business Technology (or a related field), and looking to gain valuable hands-on experience, this may be for you.

ABOUT OUR COMPANY www.giftcraft.com

Our company has been in business for over 80 years, and for over 10 years we’ve been named one of Canada’s ‘Best Managed Companies’.

Today we service a network of independent, specialty and boutique retailers across North America; we proudly design, develop, and merchandise thousands of unique sku’s each year, across a growing number of categories including: Home Décor, Seasonal & Every Day Gifts, Fashion, Wellness and many more.

SPECIFIC JOB DUTIES INCLUDE:

• Perform hardware, software, and network troubleshooting.
• Proactively help improve internal systems and procedures.
• Direct unresolved issues/escalate to the next level of support personnel.
• Other duties as assigned.
• Provide support and troubleshoot for Windows 10/11, printers, RF scanners, and mobile devices (IOS)
• Provide professional and courteous customer service to all employees.
• Gather feedback and suggestions from employees to improve service.
• Manage support ticket queue and ticket SLA.
• Setup new hardware including computers, workstations, network devices, and mobile devices.
• Determine the best solution based on the issue and details provided by customers.
• Setup new accounts and desktops environments for onboarding employees

WHAT YOU NEED TO BRING:

• Understanding of the Microsoft Windows operating system.
• Positive attitude with an eagerness to learn new technology and advance yourself.
• Knowledge of cyber security solutions and security training is an asset.
• Knowledge of servers, networking and active directory are a must.
• Availability to work after-hours on occasion; if/when urgent requests occur.
• Ability to keep detailed notes, update and close service tickets.
• Working toward IT related education/degree, industry certifications
• Experience installing and maintaining Office 365 environments.
• Proactive disposition; focus on customer service and communication skills.

EXTRA POINTS IF YOU POSSESS PREVIOUS EXPERIENCE OR KNOWLEDGE OF:

• Warehouse scanners and WMS.
• Managing mobile devices in an MDM system/toolset.
• Cyber security and anti-intrusion systems.
• Oracle NetSuite, CRM and Power BI.