Enterprise Learning Technology Operations Director

Hybrid work- 3 days from our Mississauga, ON, Canada office

Reports to: Head of T&D Operations & Technology Solutions

AstraZeneca is transforming the future of healthcare by unlocking the power of what science can do. In support of this, we are growing our Operations and Technology Solutions team, a key part of our global Talent & Development (T&D) function which sits within Human Resources. Talent & Development is a fast-paced, creative, and purposeful environment where innovative thinking is encouraged. Our role is to develop every employee, manager, and leader, while also looking after the learning technology and the talent agenda for the company.

We’ve been on a transformational journey building a culture of lifelong learning, growing our capabilities, developing our talent, and designing an integrated learning technologies infrastructure. Now we are looking to consolidate our new ways of working, delivering value for the business by having the right talent available at the right time and helping to unlock the potential in everyone every day.

Job Responsibilities

Leadership & Strategy

• Collaborate with senior leaders and the Learning Advisory Board (LAB) to understand our SET area business strategies, challenges, and priorities to develop, socialize and manage a multi-year technology strategy to enhance the learning experience
• Lead a team of learning technology professionals, providing guidance, mentorship, and performance management.
• Develop and implement a comprehensive strategy for learning technology operations aligned with AstraZeneca's growth through innovation strategy
• Supervise the learning technology strategy and be able to show that there will be a commercial return on any investment made

Technology Implementation

• Be responsible for the implementation and integration of functional learning capabilities into the global learning technology ecosystem.
• Identify, evaluate, and select appropriate learning technologies, ensuring they meet requirements

Learning Technology Operations & System Management

• Ensure systems reliability, availability, and data integrity, troubleshooting and resolving any technical issues in partnership with global IT
• Ensure the learning systems are accessible, user-friendly, and meet the needs of the various partners
• Partner with HR, learning and IT leaders to find opportunities to enhance the functionality and user experience of the learning technology platforms and inform the technology strategy for next-generation cloud solutions to support our learning business processes
• Supervise the day-to-day operations of the global learning technology ecosystem platforms, including system configuration, troubleshoots, upgrades, and maintenance
• Accountable for the strategy and operational delivery of our Global Learning Shared Services, working closely with the Global Business Services team to deliver a cost-effective and agile service to all SET areas

Learning System Release Management

• Provide guidance to the Head of T&D Operations and Technology Solutions to assist in setting realistic expectations related to future goals
• Understand upcoming software releases and features from the business and technical perspectives
• Monitor and evaluate learning technology demand processes and workflows for quality and effectiveness; make recommendations for improvement
• Supervise the learning ecosystem release/update management lifecycle in partnership with IT

Vendor Relationship Management and Innovation

• Stay up to date with industry trends and best practices in learning technology, making recommendations for improvement and innovation that can be applied across the learning technology landscape
• Provide support on highly technical implementation issues when working with suppliers
• Collaborate with vendors and external partners to evaluate, select and implement learning technology solutions that drive innovation in learning technologies to enhance the learner experience of employees. This includes building effective relationships and influencing the product roadmap of key learning technology vendors
• Conduct regular assessments of vendor performance and service level agreements, and negotiate contracts and pricing

Training and End User Reference Support

• Act as subject matter expert and provide guidance on instructional design best practices, content delivery options, and accessibility standards.
• Deliver training and support to end users, learning technology administrators, and the Global Learning Shared Services team to improve the effectiveness of the learning technology platforms
• Develop and deliver training materials, documentation, and resources to promote self-service and efficient use of learning technology tools

Data Analysis and Reporting

• Analyze data to identify trends, patterns, and opportunities for improvement and present findings to key partners and the LAB.
• Establish and maintain metrics and reporting mechanisms to track learning technology utilization, system performance, and user satisfaction

Security and Compliance

• Ensure compliance with data protection and privacy regulations, implementing appropriate security measures to safeguard learner information and maintain system integrity.

Essential Qualifications

• Demonstrated ability to lead and develop a team, with excellent communication and interpersonal skills
• 8-10 years experience in managing learning technology operations, preferably in an enterprise-level environment
• Strong knowledge of learning platforms (LMS, LCMS, LxP) and software design tools (Articulate, Captivate, etc.), or similar platforms
• Bachelor’s degree in instructional technology, educational technology, computer science, or a related field
• Knowledge of learning and development best practices, adult learning principles, and instructional design methodologies
• Strong project management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Familiarity with learning analytics, data analysis, and reporting tools
• Previous implementation and optimization of learning technologies required

Desirable Qualifications

• Experience of working in a complex globally regulated organization
• Experience in vendor management and contract negotiations
• Familiarity with learning technology standards, such as SCORM, xAPI is a plus
• Previous experience with deployment and administration of an LMS/LXP preferred
• Master's degree
• Experience with Degreed, Xyleme, Cornerstone SBX, or adaptive learning technologies

Great People want to Work with us! Find out why:

• Learn about our culture
• View our YouTube channel
• GTAA Top Employer Award for 9 years
• Learn more about working with us in Canada

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [email protected].