Director Information Technology Solutions

Director, Information Technology Solutions

Corporate Services, Information Technology

Status: Regular Full Time

Salary Range: $154,560 to $193,197 per annum (plus comprehensive benefits, where applicable)

Work mode: Hybrid* see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton Ontario

Hours of work: 35 hours per week

Who we are:

Our Information Technology division is looking for a Director, Information Technology Solutions to lead a team comprised of project managers, relationship managers and delivery specialists who work closely with each department to create the platforms, applications, and ideas that enable us to achieve our goal of building a community for life by enabling digital government through technology.

Are you an executive leader who promotes a culture of inclusion, high performance and collaboration that values agility and is committed to leading the execution and implementation of new technology solutions to meet our organizations current and future business needs?

Are you an impactful communicator who is committed to building strategic relationships and partnerships to deliver client focused and efficient solutions to meet the needs of our communities and aligned to the outcomes of the Region of Peel’s Strategic Plan?

Are you a seasoned professional who is passionate about what they do and looking to make an impact? Are you a change leader who is creative, innovative and customer focused with the ability to respond and adapt to the changing needs of a business?

Reporting to the Chief Information Officer, this position is a member of the Information Technology leadership team (DLT). The Director of Information Technology (IT) Solutions is responsible for designing, developing and implementing IT solutions for the Region of Peel in alignment with the Region’s Strategic objectives and Digital Strategy.

An integrative thinker, the Director will work collaboratively with internal and external partners to deliver key IT projects in alignment with the service outcomes of each department.

What you will do in this role:

• Leading and supporting the prioritization of projects and programs within the portfolios and reporting on the overall health of client project portfolios through status reports, metrics and key performance indicators.
• Identifying, analyzing and mitigating technology implementation risks (e.g. data and maintenance standards, business process standardization) and work across departments with senior leaders to develop solutions promoting a commitment to new approaches and initiatives to resolve divisional/departmental challenges.
• Participating in strategic planning, tactical operation planning, and the development of contingency operation plans for supported systems and environments.
• Partnering with stakeholders to continually assess and improve internal processes and champion opportunities for enhancing service delivery and the development of complex business solutions such as integrated technology, throughout Regional operations.
• Leading a team of portfolio managers who are responsible for project management, execution, ongoing milestone/deliverables tracking, communication, and key performance metrics.
• Delivering a holistic solution for any Regional services identified for improvement or transformation, enabling clients to achieve their desired outcomes within their desired budgets.
• Ensuring that IT implementations are aligned with approved client service business plans, are prioritized and scheduled to optimize the utilization of Regional resources and that risks have been appropriately identified and reasonably mitigated.
• Ensuring that the Division delivers highly effective IT Program management services and that projects are delivered on schedule, on budget and on scope, and incorporate proper change management and benefits management.
• Leading the development and execution of platform and non-platform technology solutions that deliver client value and lasting business impact.

What the role requires:

• Combination of education and experience may be considered.
• A minimum 8 years progressive change and people leadership experience with a proven ability to mentor, coach, engage, motivate and influence diverse teams, including indirect resourcing.
• Demonstrated knowledge and experience managing the SalesForce platform, is an asset.
• Project Management Professional (PMP) Certification is preferred
• University Degree in a related field (e.g. Computer Science) supplemented by a minimum of 10 years of progressive IT and business work experience with a broad range of exposure to various technical environments and business segments or an equivalent combination of experience and education.
• Expertise in leading large-scale technology implementations and ability to oversee and handle complex and multiple projects.

Skills/Abilities:

• Exceptional interpersonal, collaboration, relationship building, consulting, negotiation, conflict resolution skills and political and business acumen to identify and respond appropriately to varying situations.
• Strong knowledge of government roles, structures, policies and procedures and awareness of the political environment in which the Region of Peel operates.
• Expertise in organizational change management and change leadership with large corporate initiatives is required.
• Advanced systems and critical thinking, conceptual and problem solving abilities to identify and analyze issues and risks, develop solutions, influence decision-making and promote a commitment to new approaches and innovative solutions.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Strategic negotiation and conflict resolution skills, with the ability to influence others to achieve outcomes.
• Demonstrated tenacity and service orientation with an ability to understand and manage complex relationships within the context of broader issues impacting service quality.
• Strong influence, political acumen and adaptability to work in an environment with changing priorities, short timelines, and limited resources.
• Superior written and verbal communication skills and ability to synthesize, analyze and clarify complex ideas and material, and formulate them into clear, plain language and present to a variety of audiences.
• A solid understanding of performance measurement and an ability to evaluate trends in order to provide recommended process improvement changes to enhance operational efficiencies.
• Demonstrated ability to move seamlessly between strategic and operational thinking and strategy development and tactical execution.
• Demonstrated strong presentation and facilitation skills including the ability to present to various audiences within the organization, Regional Council, and external groups, including other governments, as required.

Perks @ Peel and why you will love working for us:

• 3 Paid personal days and floating holidays
• Access to tuition reimbursement (where applicable) and learning and development resources
• Comprehensive Health, Dental, Vision benefit plan including psychological health and health spending account (effective start date)
• Automatic enrolment into OMERS pension plan (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Accrue Vacation on a monthly basis up to 5 weeks per annum
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will be completed with video conference technology.

At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.