Information Systems And Technology Manager

The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with public, private and non-governmental organizations (NGOs) to improve the health and safety of people living in Canada. An NGO with a national focus, CCSA envisions a healthier Canadian society where evidence transforms approaches to substance use.

CCSA acknowledges that First Nations, Métis and Inuit people are the holders of Traditional Indigenous Knowledge. We respect the power of the Indigenous ways of knowing and of Traditional Indigenous Knowledge and commit to learning about and incorporating this knowledge into our work with proper guidance.

Reporting to the Director, Information Systems and Web Services, or designate, the Information Systems and Technology Manager (ISTM) ensures the availability of the technology requirements, resources and processes that are required to support CCSA. The ISTM is responsible for technology architecture, planning, budgeting, acquisition of hardware and software, hosting and managed service solutions. The ISTM also delivers information technology services such as helpdesk, computer repair, infrastructure management, software licensing, website hosting, security, internet connectivity and system operations.

Responsibilities

• Recommends and implements IT roadmaps and ensures adherence to the reference architecture by managing all aspects of the technology support systems
• Assists with the preparation and tracking of the technology budget to ensure that rationalization, modernization and migration initiatives are considered for current and future budget-planning cycles
• Communicates effectively with all levels of the organization, which includes the development of briefing notes, executive summaries and business cases
• Provides and tracks end-user service desk support requests for standard office equipment, applications and systems
• Leads, develops, inspires and mentors others by managing and engaging a team with diverse expertise to innovate and achieve strategic objectives
• Supports, maintains and designs the CCSA technology ecosystem to ensure interoperability, maximum usability and minimum downtime, including file and print access, firewall, security, uninterruptible power supply (UPS), remote access capabilities and automation systems
• Stays informed on technology industry trends and best practices and conducts feasibility assessments for cost-effective solutions that meet business needs
• Consistently offers professional, friendly and engaging services to all users
• Provides training on hardware, software applications and system changes
• Manages third-party technology providers and consultants where specialized skills are required for technology projects or maintaining daily operations
• Manages day-to-day operations of CCSA’s IT infrastructure including after-hours support
• Maintains corporate IT and security standards, software and hardware licensing for the organization, training, ongoing audits and departmental reporting
• Maintains and configures technology security to ensure the safety of CCSA’s data, privacy and storage and the continuity of infrastructure services
• Develops, documents and implements policies, procedures and quality standards related to IT service management and security principles (e.g., root cause identification, troubleshooting, business continuity, disaster recovery) and recommends process improvements

Qualifications

• Experience with scripting languages such as Python and Microsoft PowerShell
• Bachelor’s degree or diploma in computer science, management information systems, information technology, engineering or a related discipline
• Working knowledge of firewalls, IDS, IPS, VPN, VoIP, Dell, Cisco and Juniper technologies
• Strong communication skills with a proven ability to communicate effectively with technical and nontechnical teams
• Excellent communication skills, including the ability to write technical and nontechnical documentation, standard operating procedures, briefing notes and business cases
• Experience with developing IT roadmaps and reference architecture aligning business goals
• Experience administering workflow management tools (e.g., Asana, Jira, Smartsheet, Microsoft Planner) and infrastructure monitoring and ticketing systems
• Demonstrated experience in proactively identifying new technologies
• Ability to establish priorities and manage deadlines in a fast-paced environment while exercising flexibility to respond to emerging priorities and apply sound judgment
• Administrative experience using and supporting Microsoft 365 platform and Azure; AWS; Virtual Desktops in Windows OS; database, storage and server; and SharePoint solutions and desktop products
• Experience in providing technical guidance to users who have varying degrees of computer knowledge
• Knowledge of enterprise resource planning and customer relationship management systems
• Experience managing contracts and service-level agreements with third-party systems, software and hosting providers
• Experience leading complex technology projects and providing guidance and leadership to project teams
• Experience managing security platforms and frameworks to protect organizational assets
• Seven to 10 years of experience in system administration, user support, networking, virtualization, firewall, backup, storage and server technology
• Self-starter with strong analytical and problem-solving skills with attention to detail

Assets

• Knowledge of data visualization tools, analytics and survey tools
• Certification in information security, service management, project management or cloud computing
• Knowledge of enterprise content management systems such as M-Files and SharePoint
• Bilingualism in English and French

CCSA is committed to equity, diversity and inclusion in all aspects of our work. As an organization, we are committed to ensuring that First Nations, Métis and Inuit people and all equity-deserving groups are fully represented, including women, people of colour, people with disabilities, and people who are 2SLGBTQ+.

CCSA is dedicated to learning from and supporting people with lived or living experience of substance use and health. We encourage people with lived or living experience of substance use to apply to join the CCSA team.

CCSA promotes the rights of all people with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, and its related Integrated Accessibility Standards Regulation. CCSA will make appropriate accommodations on request. Please inform CCSA in advance of a request for accommodation during the recruitment process by emailing [email protected]

If you are interested in this position, please submit a cover letter and resumé. We thank all applicants. Only candidates selected for an interview will be contacted.

No agencies please.