Information Technology Support Specialist

IT SUPPORT SPECIALIST

JOIN A TEAM WITH THE STRENGTH OF STEEL

Steelcon employees design, fabricate and build some of the most iconic steel structures from coast to coast. Whether you're working at one of our offices, shops or jobsites, at Steelcon you’ll make an impact every day.

As an IT Support Specialist at our head office in Brampton, ON, you will be a great asset to our team.

What you’ll love about us:

• Training and development
• Paid time off / vacation
• Benefits packages
• Competitive wages
• Contribution-based advancement opportunities
• Incentive bonuses
• Retirement savings program
• Work gear reimbursements

What we’ll love about you:

· Technical diploma or degree in computer technology from a recognized Canadian or international institution.

· Minimum of 5 years of professional experience in the IT field.

· Self-motivated and driven to learn on the job, work independently, and contribute suggestions for process improvement within a team environment.

· Excellent written and verbal communication skills, with the ability to patiently address end-users using clear language while employing tact and diplomacy.

· Strong sense of customer service.

· Familiarity with supporting and troubleshooting Windows PCs, Smartphones, VoIP phones, and various network devices.

· Experience in administering a Microsoft 365 environment, that utilizes Exchange, SharePoint, and Teams.

· Experience in administering windows servers, virtual environments, layered networks, using various management tools.

What you’ll work on:

As an IT Support Specialist at Steelcon, you will be responsible for providing internal support and expertise across a range of technologies, including conducting installations and upgrades, offering expert assistance with critical infrastructure and software, and delivering staff training. As the primary contact for end-users' support inquiries, you will promptly address calls and emails while ensuring efficient resolution of requests.

Skills and experience in:

problem-solving skills, handle support inquiries, computer hardware, remote desktop support, customer service skills, organizational and time management skills, help desk, work independently and collaborate with cross-functional teams, experience in deploying, configuring, and managing SharePoint, inter-vlan switching and routing, NG firewalls and expertise in cybersecurity practices.

Steelcon group of companies is an equal opportunity employer committed to accommodating an inclusive environment for all employees and applicants.

Accommodation for applicants with disabilities will be made during the recruitment process when requested.