Information Technology - It Service Specialist

THE TEAM

The mission of the Technology Department is to provide strategic advantage through the effective use of technology.

THE OPPORTUNITY

Aritzia is growing and our Service Excellence team is growing with it. This is a unique opportunity to be part of the team responsible for being the first and single point of contact for all IT incidents and requests across stores, offices, and distribution centres. As the Service Specialist, IT Service Desk, you will support the team in the development and delivery of technology support protocols, ensuring we have the tools to resolve all inquiries effectively and efficiently, while setting the vision for self-service capabilities. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Technology to continued growth and development within Aritzia.

THE ROLE

As the Service Specialist, IT Service Desk, you will:

• Ensure best-in-class service at all levels and enable acquisition of technology assets
• Deliver high-quality cybersecurity services and solutions that minimize risk across Aritzia’s systems and data
• Support with the technology experience that drives collaboration and productivity in the business
• Support on a primary shift throughout the week: Monday – Friday or Thursday – Monday

THE QUALIFICATIONS

The Service Specialist, IT Service Desk, has:

• Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously develop oneself
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

THE REWARDS

Some of the industry-leading benefits you will receive working at Aritzia:

• The SET – Our in-house gym, with state-of-the-art equipment and custom classes
• Amenities – Facilities include private parent's room, bike storage room, and showers with complimentary conveniences
• Product Discount – Our famous product discount, online and in-store
• A-OK Commissary & Café – Our world-class bistro and café located in-office
• Dog Friendly Office – Bring your best friend to work