Senior Director Information Technology

POSITION:Senior Director, Information Technology

STATUS:Permanent; Full-Time

SHIFT:35 hours per week

LOCATION:Provincial Office in Vancouver, BC

CLASSIFICATION:Exempt

WAGE:Salaried

CLOSING DATE:Open Until Filled

We welcome diversity, value differences, and foster inclusion in our employment practices.Find out more about our commitment to diversity and inclusion by reading ourFoundational Principleson our website.We invite applications from all qualified individuals who are philosophically aligned with our mission and principles.

As the Senior Director, Information Technology, yourleadership in technology will help make a meaningful difference in the lives of animals and their guardians. You will focus on innovating the technology function which supports approximately 600 staff, 3,500 volunteers and 43 locations across the province.If you are an experienced professional who wants to make a meaningful difference using your skills, enjoys a fast-paced and dynamic work environment and values work-life balance, this is the role for you!

What’s it like working at the BC SPCA?Our Team:

The technology team prides itself on having a supportive, positive and fun culture. We are committed to excellence through professionalism, lifelong learning, compassion, collaboration and innovation.

What we do:

We’re passionate about helping animals live safe, healthy and loved lives, and about helping their humans too.We’reone of North America’smost progressive animal welfare organizations with evidence-based standards of care.We’re knowledge leaders and active peer collaborators.

The role of Senior Director, Information Technology

You are a born innovator, ready lead the technology team through a period of innovation with a material investment in technology including security, workflow automation, data driven decision making and visual reporting. You are responsible for mentoring and guiding six direct reports and building strong working relationships with supporting technology vendors.

As part of the IT team, you will report to the Chief Financial & Technology Officer and some of your key duties will include:

Management & Leadership:

• Expanding the culture of innovation, teamwork, agility and idea generation
• Providing expertise and strategic direction for the department
• Actively coaching and mentoring your direct reports to ensure objectives and goals are met and individual and team successes are celebrated.
• Hiring, onboarding and performance management
• Championing diversity, equity and reconciliation and workplace health, safety and wellness
• Applying change management and project management best practices
• Building supportive and trusting relationships across all functions of the organization and ensuring technology used in operations is relevant, user friendly and implemented effectively and securely.
• Supporting the development of and compliance with IT policies and procedures,
• Modelling exceptional standards of ethics, professionalism and five star internal and external customer service standards.
• Embracing data, technology and automation to maximize the effectiveness and efficiency of technology across the organization

Technology:

• Overseeing the technological infrastructure to ensure optimal performance
• Overseeing the IT department and special IT project budgets
• Supporting the ROI analysis of acquisition/replacement/divestment decisions.
• Evaluating prospective IT vendors and acting as the key liaison for complex issues and pricing negotiations
• Attending Finance & Audit Committee and Board of Directors meetings, as required
• Expanding, tracking and reporting on key performance indicators (KPI’s)
• Overseeing the development of the annual technology budget
• Expanding and maintaining the emergency/disaster plans for IT, ensuring appropriate systems are in place for continuity of support in an emergency and leading IT support in an emergency.
• Charting and monitoring the long term technology plan including software, hardware, infrastructure, data, security, policies, training and governance.
• Monitoring and actively recommending amendments to key internal controls.
• Chairing the internal Technology Governance Committee
• Developing and maintaining relationships with industry peers and maintain a commitment to continued education, learning and innovation.
• Overseeing the design and monitoring of IT infrastructure at all locations.
• Collaborating on the development of an organization wide data architecture map, hiring of a data analyst, data hygiene prioritization and a data maturity roadmap
• Sponsoring or co-sponsoring major IT projects which may include: software replacement, critical systems integration, a centralized data management solution, data dashboarding, etc.
• Overseeing internal phishing testing and phishing education program
• Identifying opportunities to optimize existing technologies to increase organizational effectiveness and impact
• Acting as the internal liaison for the annual independent cyber security audit
• Overseeing and optimizing the performance of helpdesk
• Proactively presenting opportunities for investment in technology, including analyzing benefits, costs, risks and resourcing

What type of person are you?

• You’re naturally organized and can make decisions on competing priorities.
• You’re a big picture thinker who can delve into the details when its warranted
• You are a motivated and innovative problem-solver
• You’re a maximizer and have a knack for finding ways to optimize and improve everything you’re involved with.
• You’re in philosophical harmony with the mission, vision, and guiding principles of the BC SPCA.
• You place a high personal value on ethics and professionalism
• You are an empathetic and relation-centric leader
• You’re adaptable and comfortable with a high level of change
• You want to be a part of a tightly knit team who support and encourage each other
• You’re a self-starter who enjoys generating, evaluating and implementing creative ideas.
• You are comfortable working with internal and external stakeholders at all levels and from diverse backgrounds in a positive and respectful manner.
• You thrive in a dynamic, fast-paced environment with a high level of responsibility.
• You have a passion for technology and automation.

What skills have you developed?

• You are naturally curious and great at information gathering: determining what you’ll need, sourcing it, analyzing, distilling and reporting back.
• When you see a problem or an opportunity to make something better you bring forward solutions grounded in due diligence, cost, benefit and risk analysis.
• You have a minimum of 8 years’ experience in technology including a minimum of three years in a Director role; or an equivalent combination of education and experience acceptable to the employer.
• You care deeply about the members of your team and have a demonstrated history of coaching and professionally developing your mentees.
• You can effectively communicate with internal and external stakeholders including individuals with limited technology experience.
• You have a robust understanding of cyber security, infrastructure, networks, data architecture, data management, hardware, software, strategy and IT governance.
• You have experience analyzing and implementing new IT systems
• You’re an effective, clear communicator in all formats.
• You have experience working or volunteering with a non-profit in an IT role
• You know when something is your responsibility and when you have to escalate something. If you don’t know, you’ll ask for help.
• You can demonstrate current professional development in technology.
• You can lead multiple, complex IT projects concurrently using project and change management best practices.
• BSc/BA in computer science or equivalent
• Relevant technical experience includes, but is not limited to the following:
• You strive to deliver ahead of deadlines and regularly finish projects on time (or early!)
• You can articulate how risk management works and have experience identifying, documenting and mitigating risks.
• You can effectively support the translation of user requirements into technical requirements.

Salary & Benefits:

We offer salaries that are competitive or above the non-profit average as well as a robust benefits package including generous vacation and one of the best group RRSP programs we are aware of in our sector… and yes, there are dogs in the office…every single day (and sometimes other interesting animals too)!

The BC SPCA compensation structure is based on external benchmarks and regularly reviewed. Starting placement on the range for this position will be commensurate with the successful candidate’s experience.

How to apply:

If you are up for the challenge, are looking for an opportunity to be involved in a great cause and are legally entitled to work in Canada we would love to hear from you. Help us make a difference. Click on apply now or use the link:https://spca.bc.ca/about-us/careers/

We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls please.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001