Verification Specialist - Hybrid (Temporary 12 Months)

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for a Verification Specialist - Hybrid (Temporary 12 Months)

Reporting to the Supervisor, Verification Services, under the operational direction of the SSL Verification team, the Verification Specialist is responsible for researching, gathering, and validating qualified information for customers purchasing and managing SSL certificates products with the purpose of ensuring adherence to Entrust’s strict verification policies and procedures. This aligns with Entrust’s annual WebTrust and ETSI audit.

The main focus of the Verification Specialist is to process customer and service requests. In this role, you will execute verification procedures and ensure that customer account and order information conforms to guidelines and requirements placed on Entrust by international governing bodies.

This role is hybrid, which means the selected candidate would have an opportunity to work from our office located in Kanata, ON a portion of their time, based on company needs.

• We offer a diverse work environment
• Futureproof your career with a job in information security
• We offer flexibility

How You Will Make An Impact

• Responsible for researching, gathering, and verifying the correctness and authenticity of the information collected for new ECS orders, account modifications and renewals through Qualified Independent Information Sources (QIIS) and Government Information sources (QGIS).
• Help define, recommend, and implement process improvement and efficiencies to enhance Verification operational effectiveness (e.g., improving issuance times) and improving customer satisfaction
• Any other ad hoc duties as required
• Liaise with Customer Relationship Managers (CRM) to help ensure customer requests are actioned
• Be available to take action on work as assigned by the ECS Operations Prime
• Responsible and accountable for having detailed knowledge of Entrust’s verification policies and procedures
• Assist Entrust Partners and Affiliates with enquiries and/or customer issues
• Work closely with the Verification Auditors to resolve customer issues and to develop and recommend issue resolution
• Maintain ongoing tracking of work using approved productivity tools to ensure customer requests are continuing to move toward satisfactory completion within prescribed service level timelines

Qualifications

• Strong technical aptitude (e.g., ability to quickly learn new software)
• Work Proficient in English
• Experience in a direct customer support/service role
• Previous experience in an authentication role preferred
• Strong attention to detail is a must
• University degree or college diploma preferred
• Ability to work rotating shift
• Experience with Microsoft Office suite (Outlook, Word, Excel)
• Ability to prioritize, multitask, and make decisions in a changing and dynamic environment are essential
• Excellent analytical and creative problem-solving skills

Why Should You Apply?

• Opportunities for on-the-job training
• You’ll help secure identities!
• Leader in the security industry
• Friendly, supportive & knowledgeable teams

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Vaccination for Covid-19 is currently a condition of employment for field service roles in the U.S., subject to accommodation for qualifying reasons (i.e., medical, religious, etc.) under applicable law. If you would like more information about accommodations, contact [email protected].

For US Roles, Or Where Applicable

Entrust is an EEO/AA/Disabled/Veterans Employer

Recruiter

Xochitl Ticas Lara

[email protected]