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Assistant Store Manager, Operations (12 Months)
Company | RONA |
Address | Waterdown, Ontario, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Retail |
Expires | 2023-09-26 |
Posted at | 8 months ago |
By joining the RONA family, you’ll enjoy many benefits, such as:
- An inclusive and safe working environment
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- And much more!
- Opportunities for advancement within the company
- A comprehensive training program for all new hires
- Promotion of work-life balance
- A student incentive program
- An employer that’s involved in the community
- Exclusive employee discounts
- Teamwork and ongoing training
- Drives collaboration between day and night operations teams to ensure effective flow of work between day and night operations and no unnecessary duplication of activities.
- Interviews, selects, develops and provides direct leadership over a team that support product categories in assigned area.
- Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals.
- Oversees all front-end and back-end operational programs (e.g., freight flow, delivery, fulfillment, cashiers, admin office, PUIS desk, etc.), driving productivity and efficiency in all non- selling activities.
- Identifies any barriers to operational processes or the customer experience and communicates those barriers as well as solutions in a timely manner.
- Sets clear and measurable service, sales and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis.
- Teaches and demonstrates effective use of RONA’s selling and service model.
- Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers.
- Drives execution of all service, sales and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed.
- Adhering to company safety policies and procedures while working.
- Anticipates customer flow and work demand and appropriately redirects efforts and schedules to ensure proper coverage when and where needed.
- 1 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
- 3 years of experience leading support/operations associates in a retail or consumer service industry.
- Experience working in a fast-paced, cross-functional work environment.
- Strong working knowledge of Microsoft Office Suite.
- Bachelor's degree, certification, or background in logistics or in related field (in asset).
- Experience working with store computer systems.
- 5 years of experience leading associates in a retail environment.
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