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Assistant Store Manager, Experience
Company | Canada Goose |
Address | Etobicoke, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Accounting |
Expires | 2023-09-23 |
Posted at | 8 months ago |
Company Description
- Train teammates in product knowledge, brand history and effective storytelling
- Empower and encourage teammates to build brand loyalty and drive employee engagement
- Resolve common customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff on handling similar challenges in the future
- Achieve or exceed sales targets including both the top and bottom line results
- Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction (ATD), average unit retail (AUR) etc.
- Elevate customer experiences through hosting in-store events, coordinating personal & virtual shopping appointments and introducing emerging categories
- Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e. capture rate and repeat purchase
- Drive location’s Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Develop future leaders while identifying external talent for the retail business
- Mentor teammates to ensure they maintain the brand's expectations of quality and authenticity while supporting cross functional collaboration
- Consistently exhibits the brand's values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Excellent analytical skills with a proven understanding of retail math/metrics
- Bonus points for proficiency in another language
- Minimum 3 years of retail management experience
- Advanced skills in Microsoft Office, specifically Word and Excel
- Strong business sense and keen attention to detail
- Previous experience working with affluent and luxury brands in high traffic locations
- Excellent time management and organization skills with the ability to multi-task in a fast-paced environment
- Experience with CRM tools and processes
- Inspiring leaders and colleagues who will lift you up and help you grow
- A company built on Canadian roots and heritage
- Opportunities for career growth through numerous internal and external programs
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
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