Ryc- Applications Support Analyst - Rates Data - Hybrid Services - Hybrid

Job Id: 23672760

The Applications Support Analyst - Rates Data is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Has the ability to operate with a limited level of direct supervision.
• Performs other duties and functions as assigned in a concise and logical manner.
• Considers implications of the application of technology to the current environment.
• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Participate in application releases, from development, testing and deployment into production.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Acts as SME to senior stakeholders and /or other team members.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Can exercise independence of judgement and autonomy.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

Technologies

• Log and process status tools such as ITRS, Splunk or similar
• Database technologies such as Oracle or MySQL
• Batch scheduling tools such as Autosys or similar
• Basic understanding of programming/scripting languages such as Python/Java

Qualifications:

• Knowledge of issue tracking and reporting using tools
• Participation in some process improvements.
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Good all-round team member
• Ability to plan and organize workload
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Knowledge/ experience of problem Management Tools.
• Good customer service, communication and interpersonal skills
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Good knowledge of the business and its technology strategy
• Effectively share information with other support team members and with other technology teams
• Ability to communicate appropriately to relevant stakeholder
• 2-5 years experience
• Understands of how own sub-function integrates within the function and commercial awareness
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s/University degree or equivalent experience

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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