Analyst, Billing (Hybrid) Jobs

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As our Billing Analyst you will perform tasks related to day-to-day administrative billing needs with a focus on recurring billings for Cloud and Services. You’ll support AR function and customer billing needs by providing timely and accurate invoicing including credit and debit memos. You’ll ensure order entry processes have enough controls and flexibility to produce accurate and timely invoices to customers. You’ll work with Manager Billing Operations, and the team to accurately track and flag issues around order entry processes, ensuring enough controls and flexibility to produce accurate and timely invoices to our customers. Daily interactions with internal customers through telephone, email, Microsoft Teams and on-site. Occasional interaction with external customers primarily via email.

This role is hybrid with the expectation of being in the office 2-4 times per month.

What you will do:

• Educate internal customers on policies and procedures to ensure customers are given accurate information.
• Provide support and backup for tracking partner invoices for teaming.
• Update pricing in sales contracts as per company policies and procedures.
• Collaborate with peers and other teams’ members including Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services and Billing to resolve issues.
• Participate in conference calls with sales for customer enquiries and to ensure customer satisfaction with billing systems.
• Receive and analyze billing data and issue invoices to customers in accordance with company policies and procedures.
• Assist team members in billing operation functions.
• Provide coverage when short staffed.
• Review and obtain approval of delivery adjustments.
• Provide coverage on month/quarter/year ends and holidays.
• Send cost reconciliation statements with POs to A/P team.
• Review, define and resolve issues relating to billings.
• Reconcile revenue, costs, and margins.
• Issue credit and debit memos in accordance with company policies and procedures.
• Participate in departmental ad hoc projects where customer service or process issues arise.
• Credit rebills analysis and decision making regarding possible adjustments.
• Identify and address areas of improvement on processes and procedures.
• Consolidate invoices, split invoices, update business partners on sales contracts, add pertinent information, match customer PO, proforma invoicing, indicate extended terms when provided by credit team, currency exchange, and correct taxes based on credit or debit tax adjustment processed by tax team.

What you’ll bring to the table:

• Strong knowledge of Excel.
• Consistent demonstration of initiative, positive attitude, professional mannerisms, and commitment to personal, team and company goals.
• Good understanding of accounting principles.
• Hands on experience of SAP is an asset.
• 1-3 years of working experience in billing or a related finance role.
• Receptive, detail oriented, sensitivity when engaging in potential issues, data input, and data recording.
• Post-secondary education in accounting or a related business curriculum.
• Demonstrated problem solving and superior organizational skills.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• Comprehensive benefits from day one of employment.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
• We offer hybrid and remote working opportunities.
• We offer meaningful work and opportunities for career growth.
• We offer an opportunity to build and grow a career in the technology industry.
• Softchoice has been certified as a Great Place to Work in the United States for several years.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5159

EoE/M/F/Vet/Disability 

Entry Level