Account Planner - Too Faced (Hybrid Role)

PRINCIPAL OBJECTIVE: Strong business manager with extensive experience developing account category strategies, sell-through and sell-in forecasts, negotiating stock & sales plans, delivering gross shipments, and managing key metrics and inventory levels. Manages retailer orders to ensure optimal ordering parameters (VMI) or advise on optimal parameters (non-VMI), manages inventory in the trade to minimize returns and ensures the right level of WOS in the right SKUS in the right doors. Reports to Director of Account & Sales Planning to ensure consistency across accounts. Ensures that account’s inventory is managed to hit brand and retailer metrics and supports retail sales growth.

PRIMARY EVALUATION METRICS: Gross shipments, returns, WOS, inventory turn, counter service level, inventory accuracy

Key Roles And Responsibilities

PRE-SEASON PLANNING

Annual Budgets/Sales Plans/Gross Shipments

Seasonal Category Planning

Seasonal Stock & Sales Plan Development

Proactively develops seasonal Brand Stock & Sales plan that supports category and inventory targets, including returns

Participates in Brand Stock & Sales plan meeting with retail buyer and conducts needed adjustments based on feedback

Negotiates Stock & Sales Plan with retailer seasonally as part of planning and then conducts monthly negotiations in season (see Monthly Stock & Sales Plan Management and LE Reporting)

Calls out risks and opportunities to financial plan to director

Other Seasonal Planning

Works jointly with retailer’s replenishment team to lead seasonal discussion to review retailer’s order parameters with buyer, suggesting adjustments to improve the quality of overall orders

Participates in seasonal review of door profiles that govern collateral allocations with retailer and make any necessary modifications

Participates in seasonal review of other allocation methodologies for samples or transaction based items (e.g., hygienic supplies, cards) with retailer to align on seasonal methodology

Review Programming Side by Side calendar to ensure inventory is supporting strategic initiatives

IN-SEASON MANAGEMENT

Monthly Stock & Sales Plan Management and LE Reporting

Build weekly ship plans for account based on monthly Stock & Sales plan and refresh weekly/monthly

Monitor and report on gross shipments to plan to director and brand manager, identifying any risks and opportunities; calls out gaps to seasonal plan and proposes initiatives to close the gaps/further drive sales

Participates in monthly Latest Estimate

For Specialty-Multi planners, work with all buyers across categories and B&M/Online

Order Processing

Conduct weekly / bi-weekly call with retail buyer to understand OTB and any constraints

Conduct strategic analyses on top doors and top SKUs to identify sales opportunities and influence retailers’ basic order, utilizing standard methodology and template for order recommendations

Recommend initial and launch re-order quantities using analytics; review retailer submitted order to ensure it is within guidelines

Develops orders that balance launch and basic needs and availability; ensures that order reflects seasonal sales spikes (e.g., GWP, Holiday); scales order to OTB as required

Reviews counter service levels, OOS and fill rates and use as input to order changes

Ensure that orders reflect correct SKU assortment for accounts / doors

Update the weekly shipment forecast

Join appropriate field calls to stay current and anticipate ordering needs based on field activities

Inventory Management

Weekly review of Service Levels and evaluate any lost sales or SKUs with low WOS; address any issues and elevate to Head of Account & Sales Planning if needed

Seasonal review of performance metrics (e.g., ROQ, WOS, counter service levels, stock turn) with Replenishment Team to revise (VMI) or recommend retailer changes (non-VMI)

Manage inventory levels including phase-ins, phase-outs, discos, returns (customer and RTVs), DIFs, testers, inventory adjustments and markdowns, with particular focus on proactively minimizing returns and DIFs

Manage, communicate and execute return of goods on discontinued and post-holiday items and track in-season compliance

Advise retailers’ on “like” replacements of OOS items and ensure re-orders are placed and filled in timely manner when item comes back in stock

Recommend opening order for new retailers/stores

Provide SKU forecasts that meet SKU productivity targets for planograms and launch pipe

Monitor inventory levels at the retailer DC to ensure sufficient WOS

Leverage returns/turn off SKU codes to ensure proper sell down prior to gondola update

Annually review physical inventory to variance reports to ensure accuracy and ensure correct adjustments are made

Allocations

Involved in collateral allocation at the door level

Reviews door level allocation of samples in passport; manages and communicates launch quantities and ship dates to retailer

Reviews door level allocation of launch/holiday/sets in LFW to optimize inventory to drive retail sales

GWP (if applicable)

May spend minimal time reviewing door level allocation of GWP units in passport based on sales targets; manages and communicates GWP ship dates to retailer

Helps ensure correct shipping and manages mis-ships

Tracks GWP unit returns after gift

VMI: Reviews test orders

Administrative Activities

Conducts some relevant administrative tasks (e.g., filling out retailer required information for new products)

Ensures that PO Logs and OOS Reports address the highest need areas for the retailer and field; works with retailer to devise solutions when issues occur

Set up New Account Openings and closings

Stay up to date on information in retailer seasonal packet that includes SRP changes, SKU edits, OOS, discos, order form, RTV requirements and in stock dates (packet owned by Marketing Ops)

Attend monthly planner Community of Practice calls and Brand planner meetings

Qualifications

Core Competencies:

• Strong financial and analytical acumen; ability to advocate for and develop planning best practices and strong, mutually beneficial collaboration with retailers Strong business savvy and knowledge; ability to use analytics to convince others of financially sound options for the Account that will maximize sales and minimize returns Highly organized and structured

Qualifications

• Self-starter and ability to work independently
• Strong math and analytical skills
• Experience with beauty and SMC a plus
• College degree required
• Strong ability to structure, analyze and manipulate large amount of data in excel quickly (e.g., pivot tables, vlookup, data cleaning, etc.)
• Knowledge of basic inventory and replenishment skills
• Understanding of forecasting and replenishment planning tools and systems
• Strong communication and negotiation skills and ability to present effectively and credibly to client
• Ability to review and analyze Stock & Sales Plan; knowledge of inventory models and KPIs (turn, WOS) and retail supply chain
• 5 years experience working with stock & sales plans

Job: Sales

Primary Location: Americas-CA-ON-Toronto

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 236669

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.