Case Management Business Analyst (Siebel)

Title: Business Analyst (Case Management)

Duration: 12 Months Contract +Extension

Location: Toronto Ontario(Hybrid)

Responsibilities

Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.

Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.

Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.

Technical Solution and Development Skills - 40 %

· At least 3+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies

· Experience with developing business design document, functional & non- functional requirements

· Experience with developing high level application flows to support the business requirements.

· Experience in developing functional design document

· Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions

· Experience with solutions and designs with user experience and accessibility (WCAG/AODA)

· Experience conducting user research and usability testing

· Experience developing user personas and user journey maps

· Experience analyzing user feedback and designing solutions to address user issues and pain points

· Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD

· Experience researching and applying industry best practices

· Demonstrated experience in developing use cases (business/system), identifying and documenting business rules

· Demonstrated experience with the creation and analytical process of business requirement documents

· Demonstrated experience in identifying risk and providing solutions

· Demonstrated experience with creating quality assurance plan and writing test cases

Technology Skills - 35%

· Demonstrated experience with change management methodologies

· 3+ years of experience in Siebel, or Adobe AEM Solution implementation

· Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)

· Demonstrated experience in creating and updating business architecture artefacts

· Demonstrated experience with rational unified process (RUP)

· Experience in developing application view visibility and CRUD (create, read, update, delete) matrix

· Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype

Soft Skills - 20%

· Strong communication skills; both written and verbal · Ability to develop and present new ideas and conceptualize new approaches and solutions

· Excellent interpersonal relations and demonstrated ability to work with others effectively in teams

· Demonstrated ability to work effectively with functional and technical teams

· Demonstrated ability to participate in a large team and work closely with other individual team members

· Proven analytical skills and systematic problem solving

· Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change

· Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team

Public Sector Experience - 5%

· Experience with Public Sector Transfer Payment (Grant) Model would be an asset.

· Experience with ensuring that corporate QA standards are followed and maintained would be an asset.