Senior Business Analyst (D365)

Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ( eqbank.ca ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.
We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong at EQB.
You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together. We’re proud to be a certified Great Place to Work since 2020 for Professional Development, Financial Services and Best Workplace.
Our EQ Bank platform has been named #1 Bank in Canada on the Forbes World's Best Banks 2021 and 2022! We foster an inclusive environment that makes it easy for people to be themselves and bring their personalities to work. We would love to tell you more about what it’s like to work here.
The Work
The Senior Business Analyst (BA) will facilitate the identification and documentation of detailed user stories (functional requirements), process and system flows and contribute to the overall user experience, technical solution, and acceptance criteria for the company’s core banking platforms and interfacing applications. The BA will facilitate communication between the business and IT, soliciting input and expertise from business subject matter experts and technology teams.
The BA will support testing phases as well as assist with project implementation. The scope of most initiatives includes multiple business stakeholders, and downstream systems and vendors. The BA will be a core member within a cross-functional Pod that deliver initiatives using EQB’s hybrid-agile methodology and tools. The BA will work with stakeholder groups across Product Management, Operations, Fraud, AML, and multiple Technology teams and suppliers. EQB is using the latest suite of Atlassian tools (JIRA, Confluence, and add-ons) for capturing epics, user stories, flows, technical design documents, testing, and sprint-based execution.
Main Activities

• Establish a plan for stakeholder workshops to capture and elaborate detailed user stories, by bundles of Themes and Epics.
• Support daily stand-ups and project velocity reporting as required (ex: pace of writing & approving detailed user stories).
• With cross-functional Pod and external supplier support, decompose user story and experience requirements by supplier. Establish and maintain traceability form the Bank’s overarching requirements to each supplier.
• Facilitate workshops to document customer / user needs, process / system flows, and end to end requirements as detailed user stories. User Stories will include key areas such as happy path experiences, alt/error flows, spec-by-example, acceptance criteria, and business value.
• Drive and ensure sign-off of BA created artefacts across the Pod team and stakeholders.
• Support cross-functional Pod and to create technical design documents, create acceptance criteria and testing artefacts, and story point estimation (where applicable).
• Work with Quality Assurance team by providing input into the test strategy, test scenarios, test data requirements and supporting user validation
• Communicate changes to the requirements effectively and on a timely basis to delivery leads, project managers and other necessary stakeholders
• Support ad hoc business and technical analysis requests to support main activities as required, such as API data maps.

Let’s Talk About You!

• Additional desirable skills include:
• Experience with Portfolio Plus
• 6 or more years of experience in delivering technology projects in a Business Analyst capacity or related role participating on full lifecycle project implementations
• Good understanding of technology such as: online channels, real-time APIs, data storage / data bases, data domain models, UML, data mapping.
• Post-Secondary education, preferably in Technology related fields
• Experience with Microsoft Dynamics 365
• Experience with mortgageHUB
• Good understanding of Compliance (FCAC) and Regulatory (OSFI, CDIC) regulations and policies
• Deep understanding of Software Development Life Cycle concepts.
• Extensive experience in web interface analysis and mapping documentation.
• Business domain knowledge in Canadian Lending - Residential or Commercial, Term Deposits or Accounting and Finance is mandatory.
• Experience with both waterfall and agile methodologies.
• Proficient user of all Microsoft tools; Knowledgeable with Atlassian suite (JIRA & Confluence).

What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy, personal days and even a moving day
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!