Analyst, Functional Jobs

Build Your Career at Aecon

Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes constructing the pipelines that join provinces with the energy that fuels the nation, and the airports and ports that connect us all. Aecon is there, safely and sustainably building the future.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. Our business success relies on strong execution and continuous improvement – driven by the diversity , expertise and teamwork of our employees. We are always searching the globe for exceptional candidates to join the Aecon family and be a part of our forward-thinking, innovative, best-in-class organization!

At Aecon We

• Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being
• Are a leader in sustainable construction. With a strong commitment to operating responsibility by minimizing our impact on the environment and surrounding communities.
• Are committed to supporting and investing in inclusive work environments through initiatives like Equity, Diversity & Inclusion training.
• Believe in helping you build your career through our Aecon University and Leadership Programs

Key Responsibilities

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document business requirements.
• Document and execute UAT testing.
• Be hands-on application support during integration and user acceptance testing.
• Follow all practices of Aecon remedy tool and contribute for enhancement. Manage changes and/or expediated transports as needed for high priority issues.
• Provide support and expertise after go-live of the initial rollout of projects.
• Provide or lead the end user training with applications.
• Work self-directed and independently
• Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how to” procedures and knowledgebase articles.
• Work closely and productively with application functional leads to support/implementation vendor for day-to-day work or any other work.
• Develop and maintain documentation.
• Configuration of applications functionality for any requirement/enhancement.
• Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems for application incidents.
• Participate in internal, customer and regulatory audits if required.
• Coordinate with the QA Lead and QA Team to ensure appropriate QA testing.
• Gather, analyze and prioritize business requirements by conducting workshops in co-ordination with cross-function organizations.
• Ensure the integrity of IT assets.
• Collaborate with other internal IT organizations to ensure optimal work processes are followed and organization’s IT Strategy is delivered.
• Develop a deep understanding of Aecon (Construction industry specific) business processes and strategy through collaboration and regular engagement with key stakeholders and business process owners.
• Support the information systems and operate according to internal standards, external accrediting agency standards and legal requirements.

Required Knowledge And Experience

• Familiarity with ITIL Foundations is an asset.
• Excellent customer service skills
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
• Proficient in the French language is an asset
• Ability to clearly communicate technical concepts to non-technical people.
• Technical knowledge in computer hardware and software configuration
• PMP or Project Management Experience is an asset
• Able to troubleshoot network connectivity, router, access point, and switch issues
• Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
• Must have working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
• Excellent oral and written communication skill
• University Degree in Computer Science or related area from an accredited institution.
• “Can do” attitude
• Ability to multi-task in a fast-paced environment
• Ability to act individually and work together with others as part of a team

Necessary Competencies

• Problem Solving
• Asks the right probing questions to help achieve the best outcome
• Communication
• Character
• Demonstrates sound judgment.
• Decision Making
• Uses logic and techniques to solve complex problems with effective solutions
• Courage, Drive
• Clearly conveys and receives information in a manner that engages the listener
• Makes sound decisions involving the most complex information and dynamic situations.
• Integrity, Humility, Transparency
• Energy, Passion

Aecon fosters diversity , inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA Act during any step of the application process please click here.