Technical Advisor Operations Jobs

Identify opportunities for improvement related to documentation, operational processes, and/or agent knowledge/behavior. Then recommend corrective action to management.

Track all work within Case Management Systems.

Any other tasks as assigned by management.

Strong knowledge of NCP APIs

Strong knowledge of NCP reporting infrastructure

Strong knowledge on communication protocols

Experience working with multicultural clients and/or knowledge of another language an asset.

Organization and planning skills to manage competing priorities.

Support the Manager by coordinating and/or drafting award nominations or supporting recognition/engagement activities.

Maintain an invoice tracking spreadsheet and notify Manager Health Projects of outstanding balances.

Business Degree is an asset. Consideration may be given to those with a Business Diploma and/or considerable relevant experience.

1+ years’ of similar experience in a post-secondary environment is an asset.

Assume full ownership of incoming client calls, ensuring customer satisfaction and a consistent positive customer experience.

Develop a thorough knowledge of the client’s products, tools and services to best support customer requests and needs

Please note this role is currently remote

Ability to think independently, problem solve, handle objections and manage expectations

Minimum of 1-year customer service experience

Previous experience is sales is preferred

Experience with SQL or a desire to learn and develop SQL skills

Triage a constant stream of challenging escalations from any and all departments at Neo (customer support, operations, finance, product, etc…)

Manage vendor performance by holding vendors accountable within their performance expectations and SLAs

Write detailed tickets, reports and summarize findings for stakeholders including software engineers, product managers, and executives

Experience with highly technical data analysis software tools

Experience with Root Cause Analysis, systematic problem solving, and getting to the source of problems

• One year of experience in all aspects of IT Incidents and Problem Management activities.

• Superior knowledge of the Problem Management Process.

• Assist Senior Technicians with a variety of tasks (ordering, onboarding, projects, workflow management, etc.) as needed.

• University degree/College diploma in related field or any combination of equivalent education and experience.

• Demonstrated ability for end-user support and customer service skills and can manage client expectations.

• Understanding of ITIL methodologies, ITIL® v3 Certification desirable.

Have a college diploma in food service and restaurant management or a related discipline;

Have a minimum of 3 years of experience in a supervisory position;

Connaissance en finance et profitabilité

• Employee benefits from day one

Act as a business consultant for Franchisees;

Prioritize store performance issues to make certain that the issues most directly affecting profitability are addressed first;

5-7 years of working experience related to the required skills and abilities

Indigenous knowledge or experience is strongly preferred

Strong working experience at a community level on cumulative effects and how that translates at different scales

Experience working in with an Indigenous community

3-5 years of working experience in cumulative effects

Working experience with Microsoft Office, Slack, Google Drive, Zoom, and SalesForce an asset

Create & dispatch Technical Field Operations Assignment Management System tasks (TFOAMS) for each Technical Assistance Request opened

Excellent organizational skills and experience in multi-tasking

Manage French translation process for technical training courses

Manage the [email protected] Inbox and Technician and Dealer Message Boards

Prepare/submit purchase requests, coordinate the acquisition of new tools/equipment for training centres, FSE’s, and Automotive Student Service Educational Training (ASSET) program.

Automotive Technical degree or certification

Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Assess and analyze technical requirements and propose appropriate solutions to meet business objectives.

Stay up-to-date with industry certifications and credentials to maintain a high level of technical expertise.

5-7 years experience as a Technical Advisor working in a client facing environment

Proven work experience as a Technical Advisor, Technical Consultant, or similar role.

Excellent problem-solving and analytical skills, with the ability to think critically and provide innovative solutions.

Maintaining store fleet: coordinating service, allocation Management

Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps

Perform additional responsibilities as assigned to meet business needs including Sales and Delivery

At least 1 year of related experience

Great attention to detail with strong organization and communication skills

Full benefits from day 1 for you and your eligible dependents

• Ability to successfully manage multiple projects simultaneously

• Meet with team members to filter and disseminate information to bring to CEO’s attention

• Attend meetings to capture major takeaways and feedback for CEO

What we are looking for:

• Computer science or IT background, highly proficient and comfortable with technical tasks and concepts

• Advanced level of English

Advise supervisors and the training team about technical training requirements for technicians.

More than 7 years of direct Liebherr equipment experience.

Previous experience using LiDAT and LISA is required.

Working knowledge of electrical, hydraulic, pneumatic and mechanical components

Demonstrated diagnostic and troubleshooting skills, component exchange, repair and warranty related activities

Comprehensive benefits and employer paid premiums from day one

Détenir une expérience avec les lignes de production automatisées.

Avoir déjà participé au déploiement d'un progiciel de gestion intégrée (ERP).

Avoir une bonne compréhension des défis relatifs à une entreprise en croissance rapide.

La connaissance du domaine alimentaire peut constituer un atout.

Le profil de gestionnaire recherché est lié au domaine des opérations.

Gestionnaire avec un profil opérationnel :

Demonstrated experience in project management and capacity to handle concurrent tasks and prioritize appropriately

Strong interpersonal, communication, analytical, conflict management and problem-solving skills

Considerable experience with enterprise security systems as well as knowledge of local building codes as related to security systems design

Provide project management of installations and process improvement activities for system upgrades and development

A post-secondary degree, certification or diploma in Information Technology, electrical engineering, instrumental & control systems or similar technical discipline is required

10 years’ experience in the design, implementation and operation of integrated security systems

Proven experience with configuration management tools like Chef, Ansible, or Salt

Minimum of 3 years of related work experience

Proven experience working in a 24/7 SaaS environment

Solid understanding and professional experience working with Kubernetes

Working knowledge of SQL and NoSQL databases

Experience with monitoring and alerting tools such as Nagios, Grafana, Kibana

Maintaining store fleet: coordinating service, allocation Management

Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps

Perform additional responsibilities as assigned to meet business need including Sales and Delivery

At least 1 year of related experience

Great attention to detail with strong organization and communication skills

Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment

Minimum 7 years of relevant business experience in a technical, consulting, project management or other industry role pertaining to sectors specified.

As a subject matter expert, stays up to date knowledge on existing and emerging technologies, developments, competitive landscape and trends.

Excellent written and verbal communication and presentation skills.

Degree, diploma or training in Business, Finance or related discipline.

Power Generation (renewables and non-renewables)

Delivers technical and commercial advice to internal clients.

An opportunity to have an impact with a post-secondary institution, poised to do great things.

Diverse, hard-working, committed team of people who care about each other.

Tools and technology that will allow you to succeed at your job.

Maintaining store fleet: coordinating service, allocation Management

Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps

Great attention to detail with strong organization and communication skills

Full benefits from day 1 for you and your eligible dependents

Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.

Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy

Requirement; Authorized Nuclear Operator License

Review the refurbishment and return to service schedule and identify/prioritize tasks that are critical to Operations.

Coordinate the execution of refurbishment and return to service tasks for Operations.

Identify risks and issues from the refurbishment and return to service schedule to Operations and work their resolution.

Support the development and implementation of recovery plans.

Interface with key stakeholders and attend and support the various planning and coordination meetings on behalf of Operations.