Operations Advisor Jobs

What To Expect
The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do

• Maximizing Tesla Scheduling Service calendar for drives and delivery
• Maintaining store facilities: supplies ordering, work orders, vendor communication
• Support training, new hire onboarding, organizing and/or executing validations
• Perform additional responsibilities as assigned to meet business need including Sales and Delivery
• Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
• Compiling and running daily + weekly reports to analyze store performance and improve
• Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
• Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
• Maintaining brand and EHS standards, cascading feedback or adjustments to local team
• Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
• Maintaining store fleet: coordinating service, allocation Management
• Monitoring and executing expenses

What You’ll Bring

• Ability to obtain appropriate state licensing, where applicable
• Great attention to detail with strong organization and communication skills
• Ability to work evening hours, weekends and holidays in a retail environment
• Legal right to work in Canada
• Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
• Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
• Positive, enthusiastic and passionate mindset
• At least 1 year of related experience
• Must be able to successfully pass a pre-employment background check
• Proactive team member who is goal-oriented + highly motivated
• Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record