Coordinator Jobs

DATE: April 5th, 2023

LOCATION: York Region, ON - Crosslinks HSS

COMPENSATION: $54,488 - $70,050 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Coordinator.

JOB SUMMARY:

The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the Service. They provide a range of assistance and support in facilitating optimal client care.

WHAT YOU WILL DO:

• Overseeing all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security.
• Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required;
• Organizing and participating in client meetings or other group activities which promote the well-being of the residents and the smooth operation of the service; providing other related assistance as required.
• Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety standards; co-ordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
• Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;
• Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbours, teaching conflict resolution; following-up on issues with clients to ensure resolution;

WHAT YOU BRING:

• Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with clients.
• The position requires an excellent understanding of harm reduction and psychosocial rehabilitation principles as acquired through a post secondary degree/diploma in human services, coupled with at least five years of experience providing community support services to the client population in order to provide team leadership in the application of the theories to practical settings.
• Experience in program development, planning and evaluation.
• Good intake assessment, crisis intervention, advocacy and problem solving skills. Computer literacy sufficient to produce and maintain files, records or statistical information.
• Advocacy skills with knowledge of local community agencies and other professional services available for the client group and an ability to establish effective relationships with service providers, residents’ families and friends.
• Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with clients.
• Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the clients in some highly personal areas.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Knowledge is required of the issues faced by adults with special needs and of a marginalized client group which can include mental health, addictions, and cognitive impairments.
• Excellent understanding of harm reduction, the logic model and psychosocial rehabilitation principles as acquired through a post-secondary degree/diploma in human services.
• Experience in program development, planning and evaluation.
• At least 5 years of experience providing community support services to the client population in order to provide team leadership in the application of the theories to practical settings.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• A minimum of two (or three) years is required in program management/administration which includes supervisory experience.
• Knowledge is required of the issues faced by adults with special needs and of a marginalized client group which can include mental health, addictions, and cognitive impairments.

We believe there are many different ways of developing skills, and we love diverse

experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

What We Offer

• Additional paid personal and paid sick days
• 24/7 Employee Assistance Program
• Maternity-leave top up program
• Professional development budget available to help you nurture and shape your career
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• E-learning program available all year round
• Access to Perkopolis, a comprehensive corporate discount program
• Starting vacation time above minimum standard,
• Defined Benefits Pensions Plan
• Tuition reimbursement program
• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability.
• Corporate Gym membership rate with GoodLife Fitness

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: May 5th, 2023

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

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