Technical Operations Specialist Jobs

Identify opportunities for improvement related to documentation, operational processes, and/or agent knowledge/behavior. Then recommend corrective action to management.

Track all work within Case Management Systems.

Any other tasks as assigned by management.

Strong knowledge of NCP APIs

Strong knowledge of NCP reporting infrastructure

Strong knowledge on communication protocols

Experience with SQL or a desire to learn and develop SQL skills

Triage a constant stream of challenging escalations from any and all departments at Neo (customer support, operations, finance, product, etc…)

Manage vendor performance by holding vendors accountable within their performance expectations and SLAs

Write detailed tickets, reports and summarize findings for stakeholders including software engineers, product managers, and executives

Experience with highly technical data analysis software tools

Experience with Root Cause Analysis, systematic problem solving, and getting to the source of problems

Strong knowledge of workflow tools such as BMC Remedy or other case management and ticketing systems. Experience with server administration.

Knowledge of service management, control, and architecture frameworks such as ITIL.

Strong knowledge of system administration, user provisioning and access management required.

Knowledge of scheduled maintenance and deployment/release/patching activities. ITIL certification V3 / V4 Foundation preferred.

Knowledge of Ontario Health IT systems to ensure product dependencies are identified and managed.

Ability to work at a medium level of autonomy based on direction from a lead and/or management.

Create & dispatch Technical Field Operations Assignment Management System tasks (TFOAMS) for each Technical Assistance Request opened

Excellent organizational skills and experience in multi-tasking

Manage French translation process for technical training courses

Manage the [email protected] Inbox and Technician and Dealer Message Boards

Prepare/submit purchase requests, coordinate the acquisition of new tools/equipment for training centres, FSE’s, and Automotive Student Service Educational Training (ASSET) program.

Automotive Technical degree or certification

May provide oversight with specific activities of the Project Management Office, without leading the team

Efficiently and effectively completing project management duties, with a particular focus on details

Technical Operations Project Management Specialist

Ensuring personal compliance to all cGMP and QMS requirements including complete and up-to-date training status

You have sharp and creative problem-solving skills

Possess excellent written and verbal communication skills, seamless adaptability, and strong ability to work well in a team setting

Experience in data analysis, database management, health plan claims disbursement, and managed care

Strong communication, critical thinking, and time management skills

Bachelor's Level Degree in Business Administration/Management or Health Information Technology

Comprehensive health care and retirement benefits

Position: Remote Senior Pharmacy Performance Specialist

Act as a liaison between Finance, Analytics, IT and Pharmacy

Proven experience with configuration management tools like Chef, Ansible, or Salt

Minimum of 3 years of related work experience

Proven experience working in a 24/7 SaaS environment

Solid understanding and professional experience working with Kubernetes

Working knowledge of SQL and NoSQL databases

Experience with monitoring and alerting tools such as Nagios, Grafana, Kibana

Requirement; Authorized Nuclear Operator License

Review the refurbishment and return to service schedule and identify/prioritize tasks that are critical to Operations.

Coordinate the execution of refurbishment and return to service tasks for Operations.

Identify risks and issues from the refurbishment and return to service schedule to Operations and work their resolution.

Support the development and implementation of recovery plans.

Interface with key stakeholders and attend and support the various planning and coordination meetings on behalf of Operations.