Office Administrator & Hr Coordinator

About Maple

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022 and #20 in North America's Inspiring Workplaces 2023.

THE POSITION

In support of a high-growth mandate, we’re hiring for an Office Administrator and HR Coordinator to join our dynamic and highly engaged People and Culture team (“P&C”). We recently moved into a brighter, larger office space in downtown Toronto, and we’re excited to expand our team with a dedicated office administrator who can also support our broader P&C team with HR tasks, programs, and ad-hoc requests. This diverse and dynamic role is well-suited for someone highly organized, proactive, and eager to gain HR-related experience. If you join our team, you’ll play a key role in helping Maple be a top workplace; you’ll work closely with HR professionals, gain valuable HR experience, and maintain a positive and welcoming office space for all Maplers.

In this position, you’ll be responsible for:

• Office operations: coordinating office activities and ensuring all necessary supplies, equipment, and services are available and functioning correctly; liaising with vendors, service providers, and building management to address office-related issues or requests; monitoring office inventory levels and placing orders when necessary.
• Travel and accommodation arrangements: coordinating travel arrangements, including flights, accommodations, and transportation, for employees as required; preparing itineraries and providing necessary travel information.
• HR support: assisting the P&C team with various HR-related tasks related to talent attraction, management, and retention; coordinating employee events and celebrations.
• Front desk duties: greeting employees, clients, and visitors during business hours, handling and directing incoming inquiries, and maintaining a tidy and presentable reception area.
• Financial administration: assisting with basic bookkeeping tasks, such as tracking expenses and reconciling receipts, and supporting payroll.
• Health and safety compliance: ensuring compliance with health and safety regulations and company policies to maintain a safe and secure working environment; monitoring and maintaining office cleanliness, including organizing regular maintenance and cleaning schedules.
• Office communication: keeping stakeholders informed with office-related announcements through various mediums, including Slack and email.

Critical to success in this role will be your strong organizational skills, attention to detail, and passion for providing excellent administrative support. In addition, you’re a strong communicator with exceptional interpersonal skills and a professional demeanor. You have the ability to prioritize tasks and work independently, and most importantly, you’re eager to invest in a career in People and Culture.

12 – 18 MONTH DELIVERABLES

Within the first 90 days, you will demonstrate a high level of autonomy when it comes to maintaining day-day operations of our office environment — ensuring exceptional administrative support to employees, and addressing inquiries and requests promptly and professionally.

In the next 12-18 months, you will contribute to HR initiatives and projects, taking ownership of assigned tasks and delivering high-quality outcomes within established timelines. You will also continue to support day-day operations of our office environment, including the coordination and execution of company events and meetings, handling logistics, and assisting with preparations.

CANDIDATE PROFILE

• The ideal candidate possesses a Bachelor's degree in Human Resources, Business Administration, or a related field and 2+ years of work experience in a people operations or office administration role, including internships.
• Proficient in a variety of web-based tools and technologies, including Google Suite (G-Cal, Docs, Sheets), the candidate has the ability to quickly master new software tools and platforms to do their day-to-day work.
• The candidate is an exceptional communicator who can convey and receive messages to meet the needs of colleagues and internal stakeholders, along with the ability to handle sensitive and confidential information with discretion.
• The candidate is able to demonstrate strong critical thinking skills, utilizing various problem-solving techniques and applying creativity and resourcefulness to solve day-to-day problems.
• Highly detail-oriented with a strong focus on accuracy and quality, the candidate has a proven track record of improving efficiency while ensuring work complies with policies and procedures; previous experience supporting key HR programs is considered an asset.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Digital literacy
• Problem-solving
• Communication
• Entry-level HR skills
• Organizational skills
• Detail orientation
• Time management

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.

Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.

United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.

Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.

Other

• Location: 225 Richmond St W
• Salary: $47,500 - $55,000
• Hiring manager: Manager, People Operations
• Job type: Full-time
• Start date: July/August 2023
• Vacation: 3 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

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