Manager, Administrative Operations Jobs

Academic Services is focused on supporting SAIT’s schools and departments in their pursuit of SAIT’s strategic priorities. Academic Services brings together several academic development, delivery, and quality assurance units with a common goal: student success. Academic Services provides unique, flexible support programing designed to help learners succeed in their chosen SAIT career program.

The Opportunity

Academic Services is dedicated to serving SAIT schools and learners by providing essential and transferable skills training through our foundational and elective courses in communications, liberal arts, math, engineering sciences, and technology literacy. The following programs are also part of Academic Services: Academic Upgrading, English Language Foundations, and Open Studies.

Reporting to the Dean, the Manager, Administrative Operations is a key member of the school’s leadership team. The role ensures all administrative and operational processes, practices, and systems adhere to and are consistent with SAIT’s administrative policies and are coordinated throughout Academic Services. The incumbent is responsible for providing advanced administrative support and the overall leadership and day-to-day management of a team of four direct reports. This position understands, fulfills, and promotes the health, safety, and environmental responsibilities identified at SAIT. In addition, this role supports the leadership team with data synthesis, reporting, and analyzing metrics.

The Role

• Liaise with the SAIT HSE department on issues
• Data Analysis and Reporting
• Ensure appropriate policies, procedures, and best practices are followed
• Coordinate facilities maintenance, department office needs, and furniture requests with facilities management
• Provide technical support and mentorship to the team in areas such as data extraction and analysis from SAIT’s databases and streamlining manual processes
• Assist management with preparing data for strategy sessions
• Develop and manage database systems and spreadsheets
• Take on all administrative duties regarding Health and Safety Committee and new hire safety training
• Liaise with facilities management on all operational and capital renovation on projects
• Applies a continuous improvement approach through ongoing review of existing processes and identification of process improvement opportunities
• Compile and analyze scheduling, loading, program planning, and space allocation with the Academic Chairs
• Coordinate with the leadership team to assist with strategic goals for the department
• Analyze and plan for office space needs as we continue to grow with limited space
• Lead the COR Audit for LSAS to ensure prioritization of health and safety
• Stay current on trends and approaches to administration and leadership through continued professional development
• Management (Operations/Service)
• Provides strong leadership and uses excellent communication, problem-solving, and analytical skills to lead and motivate individuals to work cohesively in a team environment
• Track and provide information to leadership to support strategic initiatives
• Conduct research, analyze and synthesize Academic Services information and organize into reports to support initiatives
• Health and Safety Coordination
• Develops and implements administrative processes within Academic Services to ensure consistent and effective administrative support
• Co-Chair the Learner Services and Academic Services Health and Safety Committee
• Effectively lead a team of administrators, by providing direction and support to staff, including training, performance management, providing professional development opportunities, and hands-on coaching
• Assist with gathering data for institutional reporting
• Proactively develop and maintain trustworthy, collaborative working relationships with colleagues and staff across the SAIT community
• Lead role and key contact in regard to faculty overload/underload analysis and reporting, program hours, enrolment and fill rate data analysis, service instructions on request and reconciliation, and capital requests
• Oversees administrative processes relating to Academic Misconduct within Academic Services

Qualifications & Experience

• Develop and implement process, workflow design, and system improvement to enhance processes and increase efficiency
• Demonstrated ability to manage and prioritize multiple projects and tasks
• Demonstrated experience with strategic planning and business continuity planning
• Bachelor’s degree with a minimum of three years related work experience or equivalent combination
• Experience using Microsoft Excel to develop Pivot Tables, Dashboards, and Charts to determine relationships, trends, and patterns
• Minimum of three years of relevant experience as a supervisor. Experience supervising in a unionized environment is considered an asset
• Advanced written and oral communication skills
• Possess superior leadership, interpersonal, organizational, and time management skills
• Proven ability to work collaboratively with team members from different areas of expertise and with senior administrators in an organization
• Strong analytical skills and advanced software and database management experience are required
• Technical knowledge of planning and reporting software (Tableau, Power BI) and Advanced MS Office skills (particularly Excel) are highly desired

Salary range: $75,000 - $93,000

Paid Leave: 4 Weeks Vacation / 14 Flex Days per year

Hours Per Week: 37.5

Posting closing date: June 7, 2023

View a summary of our benefits and perks for salaried employees

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.