Fixed Operations Manager Jobs

REV UP YOUR CAREERwith Dilawri Group!

Dilawri Groupis actively searching for aFixed Operations Managerto join our growing team in Alberta!

ABOUT US

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

• Willingness to Grow – We continuously innovate and improve.
• Passion for Excellence – To be the best, all the time.
• Teamwork – We promote and environment of collaboration and respect.
• Integrity – We are professional, ethical, honest and accountable.
• Customer Focused – We ensure every customer is satisfied.
• Make a Difference – We support the communities we serve.

ABOUT THE ROLE

• Quality vehicle health checks are being performed with the customer to go over their overall vehicle needs, by:
• Ultimate responsibility of driving gross profit and keep all departmental expenses within established guidelines
• Ensure customers are greeted in the service drive quickly and efficiently
• Supervise, direct and lead all aspects of the Service and Parts Departments and their operations in a luxury brand store
• Ensure that the behaviors required in our service engagement strategy are being followed at all times

1. Informing, updating and setting realistic expectations with our customers to provide a no-surprise experience
2. Completing an active delivery with all customers, asking if they would refer us to a friend or family member
3. Monitoring and maintaining all manufacturer warranty programs to ensure we are maximizing profitability and claim accuracy

• Foster professional employee development and coordinate with department managers to determine need for advanced training
• Ensure the utilization of all personnel and maximize our shop capacities
• Develop and maintain a culture of continuing education and continual improvement
• Measure and report on technician productivity in contrast to established standards
• Maintain high Customer Satisfaction Index (CSI) percentage rating at all times
• Maintain high-quality service repairs and minimizes comebacks.
• Ensure all company policies and procedures are followed
• Keep constant and consistent lines of communication with the variable department focusing on ensuring that we turnaround internal work quickly

ABOUT YOU

• 5+ years of operations experience is required to be successful in this role
• You thrive in an environment that supports collaboration and respect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the best possible customer experience.
• You are committed to offering world class customer service and building lifelong customer relationships.
• You have a growth mindset and are continuously innovating and developing your skills.

Give us the right attitude, we’ll give you the rest!

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

We thank you for your interest in a career with Dilawri Group of Companies! Go to our website to see more about our company and the many reasons why you will want to work for us!