Product Experience Manager Jobs

About Us:

At John Brooks, we've been solving fluid-handling challenges for over 80 years. We're proud to provide customized solutions to customers across various industries in Canada, offering a diverse range of engineered products and innovative system designs, including filtration, pump, spray, and valve products.

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We're seeking a talented Product Manager to join our Filtration Products division. Reporting to General Manager - Spray and Filtration, you'll play a crucial role in achieving our marketing and business objectives by developing and implementing effective sales strategies.

Your focus will be on exceeding sales and profitability targets, collaborating with Regional Sales Managers, and supporting the Sales Team. Your resilience, enthusiasm, and passion for driving sales will be key to your success.

Responsibilities:

Product Management:

• Align and implement pricing strategies.
• Collaborate with marketing and sales to develop impactful campaigns and required collateral.
• Foster relationships with our EPC customer base, identifying new project opportunities through webinars, lunch & learns, and prospecting.
• Provide technical training and onboarding for the Filtration Team.
• Take ownership of finding and launching new products.
• Equip the Outside Sales Team to proactively prospect for our strategic products.

Sales Team Collaboration and Support:

• Successfully implement the John Brooks Sales Process to surpass portfolio sales targets.
• Identify key accounts/markets for growth initiatives.
• Execute effective portfolio marketing and lead campaigns.
• Expand product knowledge and stay updated on related industries and processes.
• Conduct joint calls (face-to-face and virtual) to facilitate knowledge transfer and provide expertise.
• Support and coach the team during face-to-face and virtual sales interactions.

Portfolio Marketing:

• Create tailored marketing material for John Brooks.
• Devise digital marketing plans, including LinkedIn and Google ads.
• Develop annual sales forecasts.
• Foster cross-functional product awareness and application knowledge among team members.
• Determine target products/markets for growth.
• Provide input on product portfolio, pricing policy, advertising, and promotion.
• Gather and disseminate market intelligence.
• Assist in organizing webinars and customer training.
• Manage the development and execution of the Portfolio Marketing Plan in partnership with the Marketing and Sales Management Team.

Supplier Relationship Management:

• Develop training plans that align with John Brooks' needs for both new and experienced staff.
• Contribute to the development of the supplier relationship plan.
• Maintain open communication with the divisional manager, keeping them informed about the status of supplier relationships.
• Arrange regular update meetings on growth opportunities and required support.
• Support the establishment of specific relationships as needed.
• Ensure supplier objectives are aligned with John Brooks' vision.

Other Responsibilities:

• Demonstrate a commitment to ongoing professional self-development.
• Communicate corporate policies to ensure compliance.

Requirements:

Essential:

• Demonstrated alignment with John Brooks' values: customer-first, ownership/accountability, respect, performance excellence, integrity, and innovation.
• Post-secondary degree/diploma in a related field.
• Excellent planning, organizational, and time management skills with ownership mindset with a proactive approach.
• Proficient sales skills and a tenacious hunter mindset.
• Excellent problem-solving, communication, and coaching skills with emotional intelligence.
• General understanding of industrial processes and Strong account management capabilities.
• Minimum 7 years of relevant technical sales experience, preferably in field application, sales, and industrial processes.
• Advanced computer skills, particularly with Office programs.
• Collaborative and supportive team player.

Desirable:

• C.E.T. or P. Eng

Work Environment:

• Fast-paced environment in a dynamic competitive industry.
• Regional Sales Office, Branch offices, and secondary home office.
• Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions.
• Daily face-to-face customer sales calls, telephone calls, faxes, and emails.
• Daily travel to customer and supplier sites, both short and long distances, with some overnight travel required.

Benefits:

• Competitive vacation.
• Company Group RRSP with employer matching.
• Generous benefits package, including medical, dental, paramedical, and vision coverage.
• Annual health & wellness subsidy.
• Paid personal day program.
• Competitive remuneration, including base salary.

Fun Facts:

• Celebrate achievements through service awards, employee achievement awards, and milestone birthdays.
• The average employee tenure is 9 years.
• Regular social events and gatherings to foster togetherness and fun.

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process upon the candidate's request.

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