Digital Product Owner Jobs

What You'll Do

The Product Owner at Canadian Tire Financial Service (CTFS) will report to the Manager, Digital Products. The successful candidate’s primary responsibility will be to develop and execute customer experience strategies for digital onboarding and servicing of financial products and services. Within this role, they will work closely with various departments across the organization as well as Canadian Tire Retail. The ideal candidate has extensive project-based and digital or mobile development experience, excels in creative thinking/problem solving and execution, is a self-starter who possesses strong organization and teamwork capabilities. They should have a commitment to developing robust digital strategies and detailed roadmap to enable future success.

• Track NPS, monitor CTB digital performance and benchmark against competitors to identify strengths and opportunities
• Work creatively with stakeholders to address areas of concern without diminishing the user experience
• Manage approvals required to deliver projects including Compliance, Legal, Operations and Customer Service
• Research competitive landscape to identify new solutions or improve existing customer experiences.
• Incorporate Accessibility requirements into user stories, conduct pre-launch and ongoing assessments to ensure web content adheres to mandated standards
• Oversee all projects through to deployment and provide team with updates on digital landscape and new opportunities
• Clearly communicate the product vision and communicate ‘the story’ effectively to key stakeholders
• Accountable for the Product backlog, define, create and prioritize backlog items (epics/features/user stories) and proactively address issues.
• Collaborate with Marketing Operations, Business Stakeholders and IT Partners to ensure timely delivery of projects.

What You Bring

• University graduate, degree in business or marketing preferred
• A passion for and understanding of web/mobile technologies is an asset
• Ability to work independently and prioritize accountabilities to meet business objectives
• Pasion for mobile technologies is an asset.
• Experience working with wireframes and a strong understanding of UX
• Product Management/Marketing/Design experience in the credit card industry is an asset
• Collaborative team player with superior influencing skills, who builds relationships easily across various stakeholder groups to move initiatives forward
• Ability to work on complex projects with a diverse team of people
• 2+ years of financial services/business/marketing experience

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.