Register
Recruit Create CV

Consumer Experience Manager Jobs

Manager, Contact Centres And Consumer Support
By Nissan Motor Corporation At Mississauga, Ontario, Canada
Review future state of customer experience via the contact centres, providing recommendations for change and proactively supporting continuous improvement initiatives
Excellent communication skills both verbal and written; ability to work effectively and quickly with excellent attention to detail and accuracy
Manager, Contact Centres & Consumer Support
Effective and collaborative team player, willing to support colleagues to ensure the meeting of team objectives
Job functions Include but are not limited to:
Senior Consumer Product Manager
By Astellas Pharma Canada At Greater Toronto Area, Canada
Certification(s) in Digital Marketing (Google Ad Words/Analytics, User Experience Design, Content Marketing, Social Media, Digital Media, Digital Marketing, etc)
If your skills and experience match our needs, please email your resume to: [email protected].
Identify key consumer knowledge gaps and information needs to generate innovative and comprehensive pre-launch disease awareness efforts
Partner with Commercial Directors and Brand Teams to determine what capabilities are required for the future, identifying critical priorities and opportunities
5+ years’ experience in consumer marketing, digital marketing, and consumer activation
Experience working in highly regulated industries (healthcare, financial services, etc.)
Associate Manager, Consumer Marketing Operations, Mississauga, Ontario
By Bridgestone Americas At Mississauga, Ontario, Canada
Minimum 5 years work experience in Marketing, Advertising or Brand Management.
Manages through ambiguity, uses active listening skills and demonstrates an innovative approach to solving problems.
Strong history of agility, flexibility, and strength in change management.
Manage agency scopes of work, and key deliverables.
Experience leading and influencing cross-functional teams.
Disciplined approach to marketing and business, with the ability to plan and manage at both the strategic and operation levels.
Consumer Area L&D Manager(Canada–Toronto,Ontario)
By WestRock Company At Mississauga, Ontario, Canada
Knowledge of Learning Management Systems
Responsible to administer the Cornerstone Learning Management System – Able to build, track and assign local training,
Prefer industry knowledge, or experience in manufacturing.
Responsible to implement, manage and improve site training processes in partnership with site leadership & floor trainers.
Key owners to ensure orientation and onboarding processes are effective & the employee experience is well received at their sites.
Learning & Training Experience – Prefer 3-5 years
Shopping Experience Manager Jobs
By IKEA At Richmond, British Columbia, Canada

WHAT YOU'LL NEED TO HAVE

A DAY IN YOUR LIFE WITH US

Sales Strategy Manager - Consumer Goods (Oakville)
By Essity At Oakville, Ontario, Canada
Demonstrated experience and success in project management.
Role out yearly trade budgets and work with finance to track and identify any opportunities or challenges
Excellent oral and written communication, analytical, and presentation skills
Sales Strategy Manager – Consumer Goods (Oakville)
Sales Strategy Manager – Consumer Goods.
What We Can Offer You
Associate Manager, Consumer Marketing Operations
By Bridgestone Americas At Mississauga, Ontario, Canada
Minimum 5 years work experience in Marketing, Advertising or Brand Management.
Manages through ambiguity, uses active listening skills and demonstrates an innovative approach to solving problems.
Strong history of agility, flexibility, and strength in change management.
Manage agency scopes of work, and key deliverables.
Experience leading and influencing cross-functional teams.
Disciplined approach to marketing and business, with the ability to plan and manage at both the strategic and operation levels.
Manager, Revenue Growth [Irving Consumer Products]
By CareerBeacon At Toronto, Ontario, Canada
Minimum Bachelor's degree with a preference to Business Administration, Economics, Finance, Business Analytics, Data Insight Management
2 years experience in Sales or Sales Strategy or Revenue Growth Management
Strong planning and project management skills.
5 years of finance experience in CPG or retail industry
Solution-focused attitude & change management mindset; demonstrated willingness to challenge the status-quo
Contributes to new product introduction in relation to portfolio management and pricing and promotion architecture.
Product Experience Manager Jobs
By John Brooks Company Limited At Mississauga, Ontario, Canada
General understanding of industrial processes and Strong account management capabilities.
Excellent planning, organizational, and time management skills with ownership mindset with a proactive approach.
Manage the development and execution of the Portfolio Marketing Plan in partnership with the Marketing and Sales Management Team.
Expand product knowledge and stay updated on related industries and processes.
Conduct joint calls (face-to-face and virtual) to facilitate knowledge transfer and provide expertise.
Foster cross-functional product awareness and application knowledge among team members.
Senior Developer Experience Manager
By Docker, Inc At Canada
Experience in creating educational programs and materials in a variety of formats like for example webinars
Experience in creating/presenting at podcasts, speaking at conferences or other public venues
Top-notch interpersonal skills and the ability to help all developers
Helped shape the education and outreach efforts of DevRel at Docker
Medical benefits, retirement and holidays vary by country
Ability to travel occasionally to speak or represent Docker at both large industry-wide conferences and smaller regional/local conferences or meetups
Product Design Manager, Consumer
By Stripe At Canada
You have 4+ years of people management experience
Inspire, motivate, and lead designers and managers across experience levels to do the best work of their career
Work closely with our Product Management, Product Engineering, Comms, Marketing, and senior leadership to deliver stunning and effective work
You have experience methodically developing designers’ skills and careers
Manage a business-critical team (one of the company's top priorities)
Partner closely with Design Operations to manage resourcing of projects
Manager, Mobile Experience Jobs
By OSL Retail Services At Mississauga, Ontario, Canada
Lead the development, execution, and management of all Samsung branded owned/managed fixtures in Canada to support new product launches.
Microsoft Office Suite of PC software applications experience with Excel, Word, and PowerPoint presentation skills
Manager, Mobile (MX) Retail Experience
Manage monthly budget forecasting and cheque book accruals
5+ years of experience in retail
Working knowledge of the consumer electronics industry
1_Customer Experience Manager Jobs
By VinFast Canada At Toronto, Ontario, Canada
Prepare and present Customer Experience results, as well as external third-party research and strategies to Senior Management and internal stakeholders.
Previous experience in Customer Service, with a focus on Escalation Management and Case Resolution.
Develop and manage the Customer Experience strategy for all touchpoints within the VinFast Customer Journey.
Responsible for Social Media Community Management, Social Listening and Reporting
Strong interpersonal skills with ability to communicate and manage well at all levels of the organization.
Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment.
Student Experience Manager Jobs
By English Path At Toronto, Ontario, Canada
Support with the management of post-arrival service issues and liaise with central staff as appropriate.
Supporting in the management and tracking of budgets, expenses, and outcomes to ensure effectiveness and impact.
Relevant experience within the Education sector (desirable)
Working with the Operations Manager to ensure feedback is collected and we average 4.5 and above in all categories.
Jointly deputizes for Operations Manager along with the Academic Coordinator in her absence.
Experience working in a Customer Service role (essential)
Consumer Service Technician, Bell Aliant
By Bell At Truro, Nova Scotia, Canada
Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
Communication skills - verbal and written
Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
Climb poles on a daily basis (using ladders, spurs and other tools)
Travel using various modes of transportation in all kinds of weather
Order Experience Manager Jobs
By dbrand At Mississauga, Ontario, Canada
A degree in management, business, operations, or 3 years of experience in a warehouse operations leadership role.
Curious: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
Create and realize innovative OX strategies, ensuring dbrand’s unique brand positioning is represented throughout the end-to-end order experience.
Develop, implement and manage all departmental KPIs and metrics, both on an individual and team level.
Own hiring, training, and development for all Order Experience team leads and specialists.
Operations Manager - Consumer Package Goods
By Hays At Edmonton, Alberta, Canada
Ensure efficient operations in the packaging department through the use of the Management control and reporting system
A leading brewer industry are looking to onboard an Operations Manager on a permanent basis in Edmonton.
Manage the relationship with the union as required
Manage the development of employees through training, informal feedback and individual performance appraisals
Manage priorities and equipment availability for the department
5 years’ experience in a related role
Consumer Affairs Representative Jobs
By Skechers At Mississauga, Ontario, Canada
Retail management experience would also be considered.
Excellent organizational and time management skills
Provide monthly feedback to upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.
Ensure a quality experience by providing friendly, professional service.
Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.
Agent Experience Manager Jobs
By The Agency Vancouver At West Vancouver, British Columbia, Canada
- Manage contract and price negotiations with office venders, services providers
- To serve as the first impression of The Agency Vancouver
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Organize and schedule meetings and appointments
- Maintenance office policies as necessary
- Organize office operations and procedures
Account Director, Client Experience - Consumer
By Weber Shandwick At Toronto, Ontario, Canada
Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
Own responsibilities for executional leadership of multiple client programs, budgets, timeline and plans
Manage ongoing team resourcing/staffing to ensure successful delivery of work product
Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met
Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues

Are you passionate about creating an exceptional consumer experience? We are looking for an experienced Consumer Experience Manager to join our team and help us deliver an outstanding customer experience. You will be responsible for developing and executing strategies to ensure our customers have a positive and memorable experience with our products and services. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

Overview The Consumer Experience Manager is responsible for creating and managing a positive customer experience for the company’s customers. This includes developing strategies to improve customer satisfaction, managing customer service operations, and creating customer loyalty programs. The Consumer Experience Manager will also be responsible for monitoring customer feedback and responding to customer inquiries. Detailed Job Description The Consumer Experience Manager is responsible for developing and implementing strategies to improve customer satisfaction and loyalty. This includes creating customer loyalty programs, managing customer service operations, and monitoring customer feedback. The Consumer Experience Manager will also be responsible for responding to customer inquiries and resolving customer complaints. The Consumer Experience Manager will work closely with the marketing and sales teams to ensure customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of customer service operations and strategies
• Ability to analyze customer feedback and develop strategies to improve customer satisfaction
• Ability to develop customer loyalty programs
• Ability to manage customer service operations
• Ability to respond to customer inquiries and resolve customer complaints
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service experience
• Experience in customer loyalty program development
• Experience in customer service operations management
• Knowledge of customer service strategies
• Knowledge of customer feedback analysis
Job Knowledge
• Knowledge of customer service operations and strategies
• Knowledge of customer feedback analysis
• Knowledge of customer loyalty program development
• Knowledge of customer service strategies
Job Experience
• 5+ years of customer service experience
• Experience in customer loyalty program development
• Experience in customer service operations management
• Experience in customer feedback analysis
Job Responsibilities
• Develop and implement strategies to improve customer satisfaction and loyalty
• Create customer loyalty programs
• Manage customer service operations
• Monitor customer feedback
• Respond to customer inquiries and resolve customer complaints
• Work closely with the marketing and sales teams to ensure customer satisfaction and loyalty