National Director, Real Estate Services

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

Summary

The National Director, Real Estate Services, works on behalf of large corporate clients and is accountable for a diverse commercial portfolio of office, retail, industrial and technical facilities for all leasing, taxation, acquisition, and disposition. Ensures service delivery meets objectives, collaborates with relevant stakeholders on related matters including providing input into portfolio strategy and optimization, operational excellence and continuous improvement. This is accomplished through leading and developing a large, diverse, productive and high-performing team, and fostering an environment of collaboration and innovation.

Key Duties & Responsibilities

Leadership

• Manage a large team of people – attracting and retaining top talent. Encouraging and motivating team in a fast-paced difficult environment. Encouraging change management.

Operational Excellence/Continuous Improvement

• Leads the review, development, implementation and improvement of policies, processes, tools/technologies and resources.
• Ensures clients’ needs are met by identifying and providing strategic recommendations to improve data and reporting, interpret data, and optimize processes and tools.
• Supporting clients with all special initiatives including transactions and workplace strategy and experience.

Workplace Delivery

• Act as thought leader in all aspects of service delivery.
• Support enterprise solutions working closely in collaboration with the VP and other internal leaders (Project Management, Finance, Operations, etc.)

Corporate Goals

• Ensure BGIS account goals and corporate goals are met – including: KPIs, Service Delivery Plans, guaranteed Savings.
• Ensure compliance with company policies: code of conduct, HR, H&S.

Knowledge & Skills

• Strong Management experience managing a large team for at least 5 years.
• Must have experience and a solid understanding of leasing, lease admin and tax appeal disciplines. Asset management, real estate valuations and lease audits also an asset. Understand real estate concepts such as (NPV, NER, DCF, cap rates, reversionary values, total cost of ownership and or occupancy).
• Strong leadership skills – able to motivate and lead a team. Attract and retain top talent. Encourage a hardworking, fun environment.
• Brokerage license required.
• Understands strategy and is able to articulate strategic initiatives that support client goals.
• Post-secondary education majoring in business administration, finance, geography/urban planning or equivalent.
• Develop and maintain strong, strategic alliances with external industry contacts including but not limited to: Developers, Real Estate Brokers (and Capital market groups), asset managers and other corporate real estate professionals.
• Have experience on either the Corporate Real Estate side or on the Service provider side with a good understand of the relationship between the two.
• Corporate Real estate or outsourcing experience an asset.
• MCR designation from CoreNet an asset.
• Must have valid driver’s license to commute to client’s premises. Must be willing to do some limited travel within Canada
• 10+ yrs. Related strategic real estate management experience – Ideally transactions, strategy and asset management.
• Confident communicator with good verbal and written communication skills.
• Develop the Realty Solutions team – supporting the Corporate Real estate team’s strategies, enhancing customer relationships within the broader corporate, enhanced tenant improvement work (offer choice and deliver in timely fashion on budget.). Promote innovative workplace concept for client consideration and lead test pilots and full roll out of these concepts where applicable (e.g. Agile work environment).

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• None required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!