Analyst, Global Real Estate Operations

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Manulife Investment Management (MIM) is the global brand for the global wealth and asset management segment of Manulife Financial Corporation. We draw on more than a century of financial stewardship and the full resources of our parent company to serve individuals, institutions, and retirement plan members worldwide. Headquartered in Toronto, our leading capabilities in

public and private markets are strengthened by an investment footprint that spans 19 geographies.

We complement these capabilities by providing access to a network of unaffiliated asset managers from around the world. We are committed to investing responsibly across our businesses. We develop innovative global frameworks for sustainable investing, collaboratively engage with companies in our securities portfolios, and maintain a high standard of stewardship where we own

and operate assets, and we believe in supporting financial well-being through our workplace retirement plans.

MIM is responsible for enhancing asset value and performance by driving comprehensive portfolio and property-level strategies for both the General Account (balance sheet) and Third-Party mandates. Supporting regional offices across Canada, the United States, and Asia, the Global Real Estate Operations team is accountable for coordinating the global real estate operations, while maintaining global policies, procedures, governance, and compliance over

real estate operations.

Reporting to the Director, Global Real Estate Operations, this role will support the global operations function and other initiatives aimed to increase process efficiencies.

Responsibilities

Operating policies and standards

• Annual property insurance coordination.
• Assist with the development of the global calendar, expense allocation assumptions and reporting templates.
• Platform invoicing.
• Support activities related to onboarding and offboarding investments.
• Support the development and implementation of the operational policies and procedures.
• Assist with the coordination of Global Real Estate operational initiatives and third-party manager oversight (e.g., annual tenant engagement survey, property management and leasing broker scorecards, maintain sustainability certification inventory, and business continuity plan process).
• Find opportunities to build efficiencies in operational processes and support change.

Compliance

• Oversight of third-party property management’s processes, record keeping and due diligence.
• Support internal audit on behalf of the asset management platform
• Coordination and oversight of external audit process
• Organize compliance reporting programs such as – anti-money laundering, privacy assessments and fraud risk assessments

Document Management

• Provide support on document management and support the business unit records coordinator (BURC)
• Ensure SharePoint requests (e.g., security groups, user access, library settings, etc.) are reviewed and actioned in a timely manner using Manulife’s standard methodologies of SharePoint administration
• Oversee management of corporate memberships and subscriptions ensuring the global contract inventory is centralized
• Support Global Real Estate Operations document management hub of records on SharePoint platform

Knowledge/Skills/Competencies/Education

• Strong analytical and problem-solving skills.
• Excellent organizational skills and the ability to prioritize multiple projects and deliverables.
• Ability to work independently and prioritize deadlines.
• Collaborative/teamwork approach and skills is a must.
• Service-oriented, ability to balance regulatory and policy standards.
• Ability to manage many different sets of collaborators. Excellent collaboration and good relationship leadership skills.
• Ability to travel within Canada and the United States on a limited basis.
• Skills in troubleshooting, understanding how to source information from our database systems and the ability to access building financials and leasing information from accounting/real estate systems.
• Superior work ethic, strong organizational skills and attention to detail.
• Strong preference for candidates with experience in anti-money laundering and Know Your Client onboarding activities.
• Flexibility to manage multiple and changing priorities.
• Proficient in MS Excel and other MS office tools (e.g., Word and PowerPoint, SharePoint to develop reports, documents and presentations).
• Minimum 2-3 years in a real estate operations role at a real estate investment manager.
• Excellent communication skills – both verbal and written.
• Knowledge of Yardi accounting system preferred.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$51,525.00 CAD - $85,875.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.