Senior Manager, Global Adoption Program

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

General Description:

Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.

The Senior Manager, Global Adoption Program is responsible for leading a high-performing team. Working across all D2L customer segments and geographies, this role will continue our culture of customer first and work cross functionally to ensure the client is at the centre of all that we do. This leader is a strategic thinker and change champion, focused on enabling customers and team members to support best in class adoption of SaaS based platforms and encouraging uptake of new product features and functionalities. The leader understands the importance of process and how to motivate, encourage sustained usage at a deeper level with a goal of driving habitual usage at a power level. Standard operating procedures (SOPs), playbooks and customer campaigns and building of assets will be a large part of repeatable and scalable processes, driving efficiencies metrics, and reporting to support the adoption efforts of our customers globally.

Major Responsibilities:

• Design, develop and track adoption metrics for Global Success Program in partnership with product management
• Align Global Success strategy to growth initiatives, revenue goals that drive adoption, loyalty and retention of Brightspace
• Working across all segments and geographies that we serve, this management role will oversee and coach a team of adoption specialists
• Foster a culture of customer empathy, partnership, and continuous value creation
• Responsible for Global Success and Adoption program in all markets that D2L serves including K-12, higher education, corporate and government globally
• Partnering with CSM leadership to define and drive the overall strategy, planning and program management and reporting metrics

People Leadership and Performance

• Collaborate through cross-functional teams to accomplish established corporate and team goals and effectively manage relationships with other D2L teams
• Connect your team's day-to-day accountabilities to D2L's mission by setting clear objectives and performance expectations with your team members.
• Coach, provide regular feedback, provide career path and development or growth opportunities, and create a collaborative and open environment.
• Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and champion a high-performing culture.
• Responsible for supporting vision, planning, and defining team objectives, and leading execution of objectives
• Support coaching and professional development specific opportunities to maintain the domain expertise needed support our diverse customers
• Work with your peers and leaders to drive productivity, efficiency, and hold the team accountable for high-quality outcomes

What you'll bring to the role:

• Experience within a growth-oriented SaaS companies is ideal
• Thorough understanding of business management, forecasting strategy and techniques
• Strong experience collaborating with cross-functional, multidisciplinary teams
• Model high energy level, demonstrated drive to succeed, with a sense of urgency
• Previous experience and focus on building scalable product adoption strategies
• Ability to effectively communicate to stakeholders at all levels of the organization – with excellent written, oral, and presentation skills
• Ability to anticipate and adapt to shifting priorities in a fast-paced and rapidly growing organization
• 5+ years' experience in a Customer Success, Strategy or Program Management role (or equivalent) role; with experience leading teams and managing client portfolios of varying sizes
• Ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
• Strong analytical and problem-solving skills

D2L Leadership Competencies

• Leads by Example with personal and professional integrity, high accountability and say/do ratio
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills.
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.

Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L;

• Impactful work transforming the way the world learns
• Employee Referral Program
• Home Internet Reimbursements
• Wellness Reimbursement
• 2 Paid Volunteer Days
• Retirement planning
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• Learning and Growth opportunities
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
• Competitive Benefits Package
• Flexible work arrangements
• Employee Recognition
• Social Events