Hr Services Associate Jobs

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

HR Services Associate

Job location: our office in Ottawa, Canada. We work in a hybrid environment where the expectation will be to work in the office with a minimum of 3 days a week.

About The Team

Our Global HR Services team acts as the central point of contact for all employee life cycle operations, maintaining our HR global policies and processes, overseeing our regional HR support, and providing exceptional HR transactional guidance and employee experience to a global employee base. Our team strives to create an environment in which all employees can thrive and do their best work.

About The Role

The HR Services Associate is an experienced core member of the HR Service Hub team responsible for delivering enterprise-wide HR inquiry, knowledgebase, transactional and reporting support to employees, people managers and other HR sub-functions with excellent customer service. The incumbent is responsible for performing a wide variety of tasks within the Hub’s scope of services to ensure consistent and high-quality service delivery following well defined processes and operating procedures. The HR Services Associate collaborates with team members across the broader Human Resources group to optimize the employee and manager experience. The incumbent may also mentor and/or train less experienced HR Service Hub team members.

What you will do

• Support on implementation of various HR projects while working with internal and external stakeholders
• Respond to defined Tier 2 enquiries within own scope of expertise and experience
• Address HR Service Hub enquires across a range of HR content areas including responding to enquiries and effectively escalating more complex enquires (Tier 2/3) to appropriate subject matter experts in alignment with pre-defined service delivery standards
• Support the development and maintenance of HR dashboards, metrics, and reports
• Perform a range of HR tasks such as new hire and onboarding administration, learning administration, compensation and benefits administration, personal/organizational data changes, creating standard reports, termination of employment administration and HR Knowledgebase content publication
• Understand our business goals and recommend new approaches, policies, and procedures to effect continual improvement and innovation in development of HR within Kinaxis
• Contribute to the maintenance and continuous improvement of Hub operating procedures and guidelines
• Support regional HR team members to enhance and develop the HR services procedures, systems, and processes, while creating global standards. Maintain, administer, and update case management tool on an ongoing basis

What we are looking for

• Experience with mentoring and peer reviewing the work of others preferred
• 3-5 years of relevant experience in HR operations and/or HR Shared Services in a rapidly growing, global, fast-paced environment, preferably in high-tech
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a matrix environment
• Excellent communication, interpersonal and customer service skills
• College diploma or university degree in Human Resources, Business, or a related field or relevant experience
• Experience with HRIS, case management and content management tools
• Strong time management skills and ability to prioritize daily tasks effectively and escalate issues in a timely manner
• 2+ years of direct experience in handling employee life cycle events and transactions with a customer service mindset (preferred)
• Ability to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require a sense of urgency
• Ability to follow well-defined processes and operating procedures while bringing a continuous improvement mindset to further evolve processes and procedures

What we have to offer

• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/ .

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.