Director, Shared Services Jobs

Tecsys Inc. is a thriving player within the internet industry, driving innovation and providing game-changing solutions for businesses around the world. We are looking for an experienced Director of Shared Services to lead our team to success. In this role, you will be responsible for managing and directing our shared services department, ensuring excellent service delivery across all areas of operation. The ideal candidate will have extensive experience in leadership, service management, and a thorough understanding of shared service processes.

Responsibilities

• Oversee and manage day-to-day shared service delivery to ensure exceptional service quality
• Build and maintain strong relationships with internal stakeholders and external service providers
• Ensure compliance with company policies, procedures, and industry regulations
• Develop and implement strategies and plans for shared services that align with business goals and objectives
• Evaluate operations to identify areas for improvement and optimize resource allocation
• Collaborate with team members to identify and resolve issues in a timely manner
• Foster a culture of continuous improvement and process excellence

Requirements

• Strong familiarity with service management tools and best practices
• Experience in process optimization, continuous improvement, and change management
• Bachelor’s degree in a relevant field or equivalent experience
• Strong leadership and management skills with a proven track record of delivering results
• Excellent communication, interpersonal, and organizational skills
• Strong analytical and problem-solving skills
• Minimum of 10 years of experience in shared services, with at least 5 years in a leadership role