Intern - Membership Services

Internship Summary
The Membership Services Intern will assist in the build and maintain relationships, help grow and renew our existing season ticket base as well as cross and upsell our group, premium seating and suites properties. They will also provide customers with outstanding service in a timely and efficient manner.
This is a full time internship placement from September - December 2023
Main Responsibilities

• Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
• Provide customers with outstanding service in a timely and efficient manner. Adhere to the service standards outlined by the Membership Team Manager.
• Shows initiative and takes action with an appropriate level of independence.
• Participate and contribute to weekly sales team meetings and training sessions
• Other duties as assigned by Department Manager and/or Team Lead
• Populate salesforce.com database with critical information on season ticket accounts (ex. Members of consortium, ticket management strategies, number of employees, email, etc)
• Assist during games and other special events with promotional functions as required, including hosting and visiting customers
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
• Develop, coordinate and assist with special sales projects
• Record all activity and sales pipeline details in salesforce.com system
• Exercises appropriate judgment in handling client situations.

Requirements

• Strong communications and research skills
• Customer service experience
• Flexible work hours required (Ability to work evenings, weekends and game nights as required)
• Ability to work under pressure
• Organized and detail oriented
• Must be currently enrolled in a University Degree or College Diploma program requiring completion of an internship for credit
• Good knowledge of Microsoft programs (i.e. Word, PowerPoint, Excel, Outlook)
• Bilingualism is an asset
• Have own transportation and wireless laptop computer

Application Deadline: July 28, 2023
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.
SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.