Senior Specialist, Communications And Advisory Services

Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Communications and Advisory Services

# of Open Positions:

1

Faculty/Service - Department:

Marketing and Communications

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

May 18, 2023

Closing Date:

May 29, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 11

Salary Range:

$85,143.00 - $107,550.00

About The Telfer School Of Management

The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Position Purpose:

Reporting to the Manager of Marketing and Communication, the incumbent works closely with the experienced team of marketers, communicators, content creators, digital, web, creative and digital data analysts, to develop and implement insightful, evidence-driven content marketing and communications plans for the Telfer School of Management. The plans must address client objectives and be aligned with Telfer’s strategic priorities.

The Senior Specialist is deeply knowledgeable about the marketing and communications environment. The incumbent combines this knowledge, along with professional experience, to provide sound strategic communications advice to clients.

In this role, your responsibilities will include:

• Content Development: Develop fundraising and engagement materials to support the delivery of communication plans in an omnichannel environment (e.g. via social media, digital, web, video and publication channels) as required. Serves as the subject matter expert for clients’ business and activities, identifies potential stories and looks for opportunities to increase engagement and interactions with key personas related to fundraising and development activities. Leverages content developed by content creators and provides advice on the use of graphic components (e.g. infographics).
• Implementation: Assists clients with the implementation of content marketing and communications plans. Ensures that the recommended activities and tactics are evidence-based, effective and aligned with Telfer’s objectives and brand, and are well executed and measured.
• Strategic Communications Planning: Develops content marketing and communications plans for clients that support client objectives and Telfer’s priorities, provides proactive, expert communications planning advice and guidance, with the goal of raising awareness of Telfer, while positively influencing perceptions and enhancing its brand. Demonstrates a deep understanding of the various personas (key audiences) and their channel preferences, voice/tone and content interests. Provides input to the development of Telfer’s high-level communications strategy which is developed annually.
• Client Relations: Serves as the primary point of contact with clients. Builds and maintains productive and positive relationships with clients and has an in-depth understanding of their business, culture and communications, issues management and marketing needs. Nurtures these relationships by providing exceptional client service and advice. Maintains or exceeds service levels as established by client service agreements.

What you will bring:

• Ability to understand and interpret industry metrics/analytics and their application to planning, and product development with a goal of meeting client objectives.
• Bachelor’s degree from a recognized university in a communication-focused field such as Marketing, Communications, Public Relations, Journalism, or a related discipline, or an acceptable equivalent combination of education and experience.
• Exceptional verbal and written communication skills, in both official languages.
• Proven abilities in building partnerships and/or productive working relationships with a wide variety of internal and external stakeholders.
• Proven abilities in the areas of communications planning and execution, content management, digital media and issues management.
• Demonstrated ability to think proactively and provide advice and services to a client in a clear and concise manner.
• Professional experience in a strategic communications or marketing role.
• Established credibility and authority and a track record of gaining the confidence and influence of clients.
• A minimum of seven (7) years’ professional experience in the development, implementation and evaluation of communications and marketing strategies and plans.
• Ability to work flexible hours, including evenings and weekends. Some travel may be required.
• Experience in developing a variety of communications products related to development, fundraising, or engagement for a variety of digital platforms, articles, presentations, speaking notes, reports etc.
• Sound judgment, initiative, creativity, flexibility, tact and diplomacy, as well as experience in dealing with challenging situations and sensitive issues that may affect brand.
• Ability to meet the demands of multiple clients simultaneously, balancing speed with quality and accuracy. Strong interpersonal and problem-solving skills.
• Self-motivated and a team player.

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.