Business Development Manager - Eastern Ontario

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

We are looking for an energetic Account Manager to take ownership of a crucial book of business in Eastern Ontario - Scarborough to Ottawa. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.

The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.

Responsibilities

• Project Management and problem solving to drive outcomes inter-departmentally for the customer
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
• Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.
• Ability to support new product installations or new program implementations at a customer site
• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Develop business within hospitals, large quanity volume
• Be able to provide product expertise across our full service offering
• Support strategic customer meetings to communicate best practices, business results and successes

Requirements

• Outstanding computer-based skills; Salesforce.com , Microsoft Office, etc.
• Strong relationship building skills
• Excellent verbal and written communication skills
• Hospital services or related service industry experience highly desirable
• 2-4 years of industry experience ( preferred)
• Strong presentation skills with value based selling confidence
• Strong closing skills

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.