Senior Director, Hr Operations

: Senior Director, HR Operations Reporting to the SVP & CHRO, this role will provide strategic and operational leadership for the HR Operations team. This function is an integral part of Extendicare’s enterprise-wide HR and Finance Transformation, which includes a multi-phase Workday and Service Now implementation. The successful candidate will be key to driving innovation and optimization of HR processes and systems, within the context of a very complex environment with more than 20,000 employees across 4 provinces, along with hundreds of collective agreements and compensation and benefit arrangements. Responsibilities: Participate as a member of the HR Leadership Team in the development of annual and multi-year HR strategies and priorities. Lead the HR Operations team, including the payroll and benefits administration functions and the Employee Service Centre Drive consistency, standardization and efficiency within the Employee Service Centre, by leveraging the case management tool, establishing standardized employee inquiry responses, SLA management, and the inquiry escalation process. Sponsor the change from paper-based, decentralized processes to automated, centralized processes, including building a self-service culture with readily available tools and resources. Oversee compliance with employment standards, other relevant laws and regulations in the administration of payroll and benefits, HR/payroll process controls, audits, approval authorities and key privacy and security protocols. Hire, train, coach and manage a high-quality team and act as a culture driver, change champion, and coach by demonstrating an employee-centric orientation that encourages team members to provide outstanding employee service. Remain current with innovative, best-in class practices to improve operational effectiveness, as well as local and regional compliance requirements to ensure alignment of operational service delivery and processes. Qualifications & Experience: Bachelor's degree in Human Resources, Business Administration or related discipline Master’s degree is highly preferred or a related Six Sigma or Lean certification 10+ years of HR leadership experience Demonstrated expertise within key HR operational areas, including payroll, benefits administration, process governance, knowledge management, etc. Experience leading an employee service centre, including service delivery model development, deployment and continuous improvement Experience developing and leveraging leading-edge enterprise systems, preferably including Workday and/or Service now Well-developed technical, leadership and team building skills with the ability to balance tactical and strategic responsibilities Strong business, financial acumen and analytic skills Excellent communication, interpersonal and collaborative skills across all levels, possessing an ability to persuade and influence
Time Type
Full time
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
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