Sales Development Representative (Sdr) [B2B Saas]

Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️

We’d love to hear from you 👩💻👩🏽💻🧑🏿💻👨🏻💻

Brief overview of this role at Sitemate:

• This role would be perfect for you if you are an experienced SDR/BDR in both outbound and inbound sales motions. Everything at Sitemate is currently inbound, but we will be experimenting with outbound in future, and you could be a part of building out that process.
• We are looking for a Inbound Sales Development Representative (SDR) to join our Vancouver team, to help accelerate our growth in the North American region.
• This role would be great for you if you’ve already had some SDR/BDR experience and are looking to progress. Our inbound lead flow is constant, a dream for any SDR.
• Alternatively, if you have studied anything business-related, and are looking to start your professional career. Maybe you’ve had some casual sales, marketing or business experience whilst studying, and you’re looking to go full-time, if this is you please also get in touch!
• You will have opportunities such as reporting to our GTM Lead and working with the local team, as well as collaborating directly with our VP of Marketing & CEO.

Employment Type:

• OTE Remuneration (Including CPP): CA$75,000 - CA$110,000 depending on level & experience.
• Full-time
• Based: Vancouver, BC, Canada
• L1 - Base (Incl CPP): CA$50,000 + Commission (Incl CPP) CA$25,000
• L2 - Base (Incl CPP): CA$60,000 + Commission (Incl CPP) CA$30,000
• L3 - Base (Incl CPP): CA$70,000 + Commission (Incl CPP) CA$40,000

Why should I consider joining Sitemate?

• You will get additional benefits and support as parents - with paid leave for both primary and secondary carers (includes adoption), as well as support and leave for the tragic circumstances of stillbirth.
• Sitemate’s founders have diverse backgrounds - one with coming from engineering on major infrastructure projects such as roads, bridges and tunnels, the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
• Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy: https://www.linkedin.com/feed/update/urn:li:activity:6980676710161661952/
• Check out Sitemate’s team at the 2022 offsite: https://youtu.be/DEPrINm_6So
• We have equal opportunity for applicants of all genders, ethnicity and sexualities - Sitemate's team is proudly diverse.
• You will get a laptop and a budget to set up your home office (standing desk, monitor, headphones etc).
• You can see what people really think about working at Sitemate here: https://www.glassdoor.com.au/Overview/Working-at-Sitemate-EI_IE3008131.11,19.htm
• Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate (complete coincidence on the names… 😅).
• Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate: https://open.spotify.com/episode/7geTCUHFxZUKZ8Yrae4iR7
• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
• You will have flexible working options - our team is a blend of fully remote and hubs around offices. People based in hub cities typically work in the office 2-3 days per week, and 2-3 days working from home.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here a general overview of how this works: https://legalvision.com.au/5-essential-elements-employee-share-scheme/
• Sitemate has grown from 5 people in 2018 to now over 50, and we’re now moving into the next stage of growing to 100 people! We have a product that customers are strongly engaged with, and every month we get around 300-400 new leads whilst spending $0 on marketing and 0 cold calling.
• You will be able to attend company-sponsored training, workshops or conferences that help with your role.
• Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc) and Shearwater Growth Capital (founded by two Directors of WiseTech - a $14B software company for the logistics industry).
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.

What is the working environment like at Sitemate?

• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!
• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
• We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
• We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.
• We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.

What does Sitemate do, exactly?

• Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.
• See here an example solar farm project that is powered by Sitemate: https://newenglandsolarfarm.com.au/the-project/
• Sitemate builds best in class software products for the built world.
• Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour due to covid-19, Generation Z starting to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.

See some of our user reviews for Dashpivot here:

• Capterra: https://capterra.com/p/178010/Dashpivot/
• G2 Crowd: https://www.g2.com/products/dashpivot/reviews
• Trust Radius: https://www.trustradius.com/products/dashpivot-by-sitemate/reviews?o=recent

What will I be doing day to day in this role?

• You will be qualifying and routing inbound leads through three channels; self service, inside sales and field sales.
• You’ll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.
• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting.

What will be the biggest challenges for me in this role?

• Learning how to use Salesforce.
• Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. This cheat sheet is a good resource: The Ultimate SaaS Acronyms Cheat Sheet
• Learning about the built world if you haven’t had any exposure to it - there are a lot of different types of companies and plenty of new terminologies to learn.
• We move very quickly, so you’ll need to be excited to come in and learn extremely fast.
• Up-skilling your call/phone and email skills - although we have plenty of examples for you to learn from during your onboarding.

What kind of skills and experience do I need to have? (Ideally most but not all)

• Ability to work autonomously, with minimal monitoring.
• Experience with modern tooling - CRMs, Health Scoring, Live chat, Knowledge bases.
• Excellent task organisation and prioritisation skills, you’re able to multi-task efficiently.
• Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person / face to face with customers).
• Patience working in an industry where not all users are tech-savvy.
• Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.

FAQs

It looks like Sitemate works in industrial verticals like construction and renewable energy, do I need to have industry experience in these areas in order to be successful?

Definitely not! Our last three new team members have come from Tourism, Online Gaming and Hospitality. You won’t be expected to know anything about tech, or our customer’s industries in the built world. A strong interest in tech and any prior exposure to these industries would help, but we will provide the necessary training and systems to learn about the different industries we work in, and there are multiple team members internally who are from our customer’s industries.