Partner Operations Manager (Remote, Americas)

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
Shopify Partners play a critical role in Shopify’s mission to make commerce better for everyone. Since the inception of the Shopify Partner Program over a decade ago, Shopify’s partner network has become the largest commerce ecosystem in the world and a powerful community helping merchants grow faster.
As Shopify enters its next era of growth and moves further into the enterprise, we are launching the first phase of a multi-year engagement to re-design and enhance Shopify’s partner program offerings. To make it easier for every partner to build their business with Shopify, these enhancements will focus on three areas: exceptional rewards, skills building, and a simplified, engaging partner experience.
As part of our mission to provide exceptional rewards for our partners, we also need to be deliberate and organized in how we build successful partner channels at scale. As a Partner Operations Manager, you will help operationalize Shopify's Partner Program offerings, and support the ongoing management of its new incentives, as well as other key parts of the partner journey.
Responsibilities

• Consulting with global marketing managers, finance, executives, and sales, to help identify, design, and implement the business processes necessary to implement a successful set of Shopify channel partner incentives
• Documenting policies and processes to support all aspects of the program to enable global execution
• Working across disciplines (product, sales, data, marketing) to create unified program operations that will help our partners and go-to-market teams be more successful
• Managing and measuring the results of new partner incentives, and then iterating to improve
• Contributing to the overall Shopify partner experience, including infrastructures changes to the partner portal
• Monitoring market trends and evaluating competitor partner programs to identify areas of improvement and opportunities for growth
• Collecting and managing feedback from Shopify Partners into the ongoing roadmap for the Shopify Partner Program
• Identifying infrastructure requirements to support the business when introducing new program incentives and goals

Qualifications

• Experience operationalizing referral/reseller partner programs, and implementing successful change with global business processes
• Proven ability to lead and execute on projects that involve alignment and collaboration across disciplines and crafts
• Excellent communication skills and stakeholder management abilities across executive and organizational teams
• Experience using data and metrics to drive improvements and make evidence-based recommendations
• Practical go-to-market experience with a deep understanding of the experiences had with typical users of CRM & PRM tools
• Experience establishing and executing repeatable processes at scale (i.e driving automation or standardization)

We know that applying to a new role takes a lot of work and we truly value your time.
You can expect to hear back from us within approximately 2 weeks after submitting your application.