Content Production Lead (Remote, Americas)

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
The mission of the Education & Enablement team is to educate the Shopify ecosystem with strategic content across the customer journey, allowing learners to thrive in their roles. We oversee the creation of educational content by creating courses, learning paths, and certifications to best meet the needs of our merchants and partners.
We are looking for a Content Production Lead to join our team. In this role, you will lead a team of Content Specialists and Video Producers to create effective educational content that supports the growth of our merchants and partners. Working closely with our Education Program Managers and Instructional Design teams, you will drive the team to create world-class commerce education.
Responsibilities:

• Manage overall quality control with high version control standards, and content that’s developed according to brand and Shopify Academy standards
• Provide leadership, mentorship, and coaching to your team, empowering them to enhance their skills and achieve their individual goals
• Regularly report on key performance indicators to senior leadership, offering strategic recommendations based on analytic outcomes
• Leverage data-driven insights to evaluate and optimize the performance of video and education content created by your team
• Manage relationships with vendors, freelancers, and agencies
• Partner with various internal teams including Product Marketing to regularly access relevant subject matter experts and talent
• Streamline operational processes to enhance performance and velocity, prioritizing rapid launch and subsequent iteration
• Stay current with emerging trends in video and customer education content to maintain a deep understanding of best practices for content creation and optimization
• Collaborate with peers across the Education and Enablement leadership team, and the wider Revenue Organization to deliver programs that align with organizational objectives

Qualifications

• Experience and understanding of ecommerce business, entrepreneurship, and/or operating on Shopify a plus
• 5+ years of education content production, or project management experience in customer education
• Experience with video and webinar production
• Strong facilitation skills
• Demonstrated experience implementing the ADDIE educational framework or other agile education frameworks
• Experience leading high performing teams, coaching and mentoring others
• A proven understanding of content strategy fundamentals and experience establishing pre- to post-production objectives
• Experience in instructional design and knowledge of adult learning principles
• Demonstrated ability to synthesize big ideas and topics into accessible information, while maintaining the key points and fundamental ideas of each topic
• Passion for enabling a culture of creativity, bias for action and for providing exceptional customer experiences

Role will be closed July 31st at 11:59pm ET.