Manager, Digital Educator | Remote

Description & Requirements
This role is open remotely across North America.
Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About The Role
The Manager, Digital Educator will support the Senior Manager, Guest Support Innovation in driving the long-term strategy and daily business of the Digital Educator team. The Manager, Digital Educator will directly oversee the Operations Managers in the day-to-day operations and initiatives that aid the front-line team of Digital Educators. They will also be responsible for creating and maintaining cross-functional partnerships including People & Culture, Talent Acquisition, Workforce Management, Insights & Analytics, Product, and Learning & Leadership. They are responsible for both the long-term vision and strategy, as well as the day-to-day business operations and performance of the Digital Educator team and program.
Key Responsibilities

• Acts as the business lead for the department: interfaces with cross-functional partners, secures required resourcing, and gains alignment on cross-department processes.
• Communicates effectively with both senior leadership and Educators, partners seamlessly with Guest Support teams across the organization
• Sets and reviews department KPIs and provides consistent coaching and feedback to hold team accountable to results.
• Maintains and adapts the Digital Educator vision, strategy, and priorities in alignment with Guest Support organization objectives.
• Successfully leads recruiting + training of a diverse team and maintains strong pipeline throughout the year
• Informs bonus metrics and strategy for hourly roles within the Digital Educator program, and is responsible for leadership development of Operations Managers and Team Leads.
• Collaborates with Guest Support leaders to create long-term strategies, annual operating plans, and financial cases.
• Leads and coaches through the company vision, mission and core values; instilling the culture in all aspects of their role.
• Partners closely with Guest Support Product and Technology teams, Learning and Leadership, I&A, WFM, and Operations to ensure the Digital Educator team has the tools they need to deliver on their revenue goals.

Qualifications

• Sales team design and management in a digital execution is highly valuable
• You are agile and understand that this is a start-up like environment
• You are comfortable working in a fast paced, ever-changing environment
• Post-secondary degree required
• Experience with performance reporting and sales forecasting required
• Experience in digital service technical design is an asset
• 2-5 years of experience in digital sales experience
• Familiarity with Salesforce or other customer experience management platforms is an asset
• Experience working with a variety of cross-functional teams

Must Haves

• Coachable, adaptable, and open to change.
• Responsible and dependable with the utmost integrity.
• Friendly, upbeat, optimistic, and authentic.
• Thrives in a rapidly evolving, ambiguous workplace.