Billing Manager - Remote

Job brief

We are looking for a Billing Manager to join our team and ensure that customers are billed the correct amount for each job that we deliver.

Billing Manager responsibilities include working with customers to reconcile billing issues, working with the accounting department to ensure all accounts are up to date, and helping with the training of new employees in the billing department.

Ultimately, you will work directly with customers to ensure all bills are accurate, along with other departments in our company as needed.

Responsibilities

• Advise staff on proper, legal parameters for collections practices
• Create and provide a prioritized list of clients to be invoiced to team members
• Review work of billing staff to ensure accuracy, resolving inconsistencies as needed
• Draft and distribute weekly reports of invoicing and billing metrics
• Locate, or assist in the location of, hard-to-reach clients
• Oversee the preparation of statements and bills
• Provide customer support to customers with disputes or inquiries concerning invoices or billing process
• Maintain and/or ensure maintenance of client records related to invoicing and bill payment

Requirements and skills

• Proficient in Microsoft Office Suite or related software
• Proven work experience as a Billing Manager or similar role
• Basic understanding of collection practices and laws
• Excellent interpersonal and supervisory skills
• Excellent verbal and written communication skills
• Relevant training and/or certifications as a Billing Manager
• Ability to act with discretion, tact, and professionalism in all situations