Account Manager - Remote

393993201393993201The Account Manager is focused on account growth by establishing productive, professional relationships, and achieving assigned strategic initiatives and financial growth targets. This includes identifying opportunities that develop new business, maintaining existing business, ensuring customer satisfaction, and actively preventing customer attrition. This position reports to the Director of Account Management.

Essential Functions

• Consistently meet or exceed established quarterly and yearly goals
• Develop partnerships with ancillary providers to identify and grow service lines and procedures
• Provide ongoing training to the hospital patient access team and other clinical staff
• Responsible for overall retention of accounts in assigned book of business
• Initiate processes and champions opportunities to consistently improve the customer experience, actively mitigating partner attrition
• Travel up to 25% or as needed
• Analyze account data and provide insights to key stakeholders
• Perform other duties as assigned
• Responsible for implementing the MDsave platform (a SaaS model) into our hospital partners
• Negotiate and contract ancillary providers
• Develop new business from existing accounts and assigned leads
• Conduct QBRs with our partner's Leadership Team
• Provide accurate, timely and thorough answers to customer inquiries using knowledge of the MDsave process to ensure customer retention
• Embrace, promote, and actively incorporate MDsave's Mission, Vision, Values and Core Competencies in all activities
• Develop, maintain, and manage the individual project plan for each implementation providing a framework for the proactive and successful management of issues, risks and deliverables
• Maintain the MDsave provider network
• Accurate and timely reporting using the Salesforce database
• Understand, manage, and resolve complex issues in a constantly changing healthcare environment

Qualifications

• Must contribute to a culture that values patient privacy by complying with HIPAA and other regulations, completing company privacy training, and proactively reporting any opportunities to better protect data privacy
• Driven to make an impact and grow the business
• Strong listening and presentation skills
• Strong attention to detail
• Bachelor's degree in Business Administration, Communication, Marketing or related field
• Excellent verbal and written communication skills
• Ability to utilize effective management, negotiation and influencing skills to ensure a successful implementation of products and services
• Healthcare experience required, revenue cycle experience a plus
• Must have experience working with c-suite executives in the hospital
• 3-5 years' experience in Account Management, Business Development or Sales
• Ability to prioritize, organize and manage multiple tasks effectively
• Analytical ability to solve complex problems efficiently

$90,000 - $100,000 a year

The salary range for this role is $90,000-$100,000/year, depending on experience, plus $30,000 target variable compensation (some components are uncapped).

At MDsave, we believe that fixing the healthcare system, building a sustainable business, and nurturing our employees are mutually reinforcing goals.We offer resources to support personal well-being and professional development. We provide healthcare coverage, including medical, dental, vision, and life insurance.

To help employees plan for the future, we're able to offer competitive pay and a 401k program.

At MDsave, we believe that having a diverse team is the only way to compassionately fix a healthcare system that serves a diverse nation. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

As part of our security protocols, offers are contingent on successful completion of a background check and satisfactory references.

More information about MDsave:

#152 on the 2018 Inc. 500 list

Modern Healthcare article profiling MDsave

Consumer Reports article on paying cash for healthcare

Strategic investment in MDsave by Change Healthcare

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