Account Manager (Hybrid) Jobs

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Manager in Saint John to the Scandi Family!

You will be taking care of a mixed client portfolio comprised of 17 sites. Travel will include weekly site visits across Saint John, Fairvale, Landowne, Grand Bay, Oromocto, Fredericton, and Sussex. There is a company vehicle that could be provided if needed.

What's In It For You

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.

What Your Day To Day Looks Like

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards

What You'll Need To Succeed

• Reliable and trustworthy with the ability to handle some high pressure stressful situations
• Excellent proficiency of the English language in both written and verbal communication
• Most important to us is strong customer service skills
• Willingness to learn the cleaning industry
• Ambitious, enthusiastic and enjoys working in a fast paced environment
• 2-3 years in a previous Supervisor or Manager position
• Ability to lead a team while fostering a strong team connection and collaboration
• Reliable vehicle and valid driver's license

Additional Job Details

• Must be available 24/7 in case of emergency or client needs
• IPad, Cell Phone and Computer provided
• Gas allowance provided
• Competitive Wages are offered as per industry standards

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.