Human Resources Transformation Senior Manager

A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations. Members of our HR of the Future practice have an extensive track record of delivering complex and significant projects, and are focused on helping our clients develop and implement their HR strategy to drive meaningful results for HR and the employees they support. As part of the HR of the Future practice, you’ll have the opportunity to gain valuable experience in all aspects of HR transformation, including developing HR strategies, designing and implementing future state HR operating models & organization design, developing HR technology strategies, and providing HR advisory support alongside HR technology implementations, among other critical offerings, to enhance the HR and employee experience.
What to consider before applying

• This role has the option of being based out of our Toronto, Montreal and Ottawa office

Purpose-led work you’ll be part of
As a ServiceNow Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. In this role, you will lead our Digital HR Operations Transformation offerings, enabled by ServiceNow HRSD and other enabling technologies. Responsibilities include but are not limited to:

• ServiceNow HRSD Implementation
• Help clients establish their HR enabling technology strategies and solution architecture, in line with their HR strategy and HR service delivery model design
• Lead ServiceNow HRSD implementations including strategy, design, configuration, testing and deployment; leading a team of functional and technical team members to deliver ServiceNow HRSD programs
• Work with the leadership team to contribute to the practice’s vision and strategy and deliver against priorities
• Help clients tackle end-to-end transformation and deliver extraordinary results
• Understand the intersects of HR technology and HR Service Delivery, and how HR technology can enable the HR function
• Work with other talented PwC professionals on high-profile engagements; you will have diverse and challenging opportunities to bring your expertise to the following areas
• Payroll Advisory Services
• HR Operations Build & Design
• HR Strategy
• Leveraging a strong grasp of the market, lead associated business development opportunities, helping to expand PwC Canada’s breadth and market presence in this space
• HR Operating Model & Organizational Design
• HR Domain Strategy Design
• HR Technology Strategy, Vendor Selection & Business Case
• Lead the team to further refine methodologies, digital tools, and assets
• People Data & Analytics
• HR Operational & Process Excellence

Experiences And Skills You’ll Use To Solve

• Client Relationships: Communicate (written and verbal) with impact, build relationships with an open mind and are passionate about client service excellence.
• A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard
• Strong alliances with ServiceNow is an asset
• Superior detail orientation, organization, and analytical skills
• Travel Requirements up to 50%, as needed
• Global Acumen: Engage productively in complex, changing environments
• Business Acumen: Demonstrate analytical thinking and produce high quality deliverables that create sustainable value. Lead business development activities including the production of proposals
• Experience in and/or designing and implementing HR Operations function
• Exposure to cloud-based technology implementations
• Substantial years of experience in ServiceNow implementations, experience with ServiceNow HRSD is preferred
• Demonstrated experience of HR function transformation in either a consulting or in-house capacity in a leadership role
• ServiceNow HRSD certification is preferred
• Whole Leadership: Lead teams and create and contribute to the development of thought leaders
• Substantial years of professional consulting experience, delivering service in industries such as Public Sector (including Federal Government) clients as well as across other in industries such as Financial Services, Telecom, Retail, Energy or Utilities

Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This purpose-led work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc .
Your Application to PwC
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The most connected firm through activity based working
With connectivity being a key enabler of our strategy, our objective is to become the most connected firm - connected to our clients, our communities and to each other. PwC follows an Activity Based Work model, where our PwC professionals engage in a diverse range of activities from our offices, from client sites, or our homes.
Putting the safety of our people and clients first
At this time, PwC does not require, but strongly encourages, full vaccination in order to access its offices. Some of our clients mathany require vaccination and other restrictions to be in place to access their premises. You may, therefore, be required to be vaccinated and comply with all other restrictions where applicable.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process. 350182WD