Business Operations Coordinator Jobs

Company Information

One of Canada's oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. We also provide tax dispute resolution, through our team of tax lawyers and ex-CRA advisors. Established in 1979, Farber has over 250 employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

Position Summary

If you are an enthusiastic, outgoing, and creative learning professional, with a knack for detail, wanting to make an impact, this may be the role for you!

This is a fantastic opportunity with the Centralized Operations team at a successful company that is continually growing. Working at Farber is never a dull moment, there is always challenging yet rewarding work to be a part of! Our culture is unique. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.

The Business Operations Coordinator is a newly created position that will support the centralized operations function across the organization. We are looking for someone who wants to make an impact on people's lives and work with a team of people who share that same passion. We are looking for someone that thrives in an environment where you get to wear multiple hats, continually learn, and tangibly see the benefits of your improvements. You are proactive, resourceful, organized and can adapt quickly to changing situations.

This position will work closely with and in support of the Senior Operations Manager, as well as the wider Centralized Operations and front-line teams. This position will be directly involved in the oversight and continual improvement of the various information systems and requirements of the various teams within the firm.

Major Responsibilities

• Interacting with Senior Management for reporting
• Supporting the delivery of training and communication when implementing new processes or enhancements to business operations as needed
• Sales team bonus compensation calculation and updates
• Continual learning to become a Subject Matter Expert on certain processes and/or systems to be called upon to provide training to other members of the firm
• Identify appropriate metrics that will assist in monitoring performance
• Process management, including support of our Commissioner of Oath renewal requirements and ongoing coordination of external parties to support our internal teams
• Identify Learning & Development opportunities for yourself and for the team
• Maintenance of our forms management within multiple software systems, valuation/search systems & accounts
• Maintain clear and accurate operations documents/procedures for reference purposes
• Scheduling work and timelines in support of the project work and BAU management of the Operations Manager
• General data analysis and organization, as well as data extraction for outside partners
• Participate in process improvement workshops to identify root causes, identify opportunities, and create future state processes

Knowledge, Skills, and Abilities

• Meticulous planning, organizing, and coordinating skills
• Proven interpersonal and communication skills and the ability to work effectively with a wide range of business units
• Ability to create strong relationships with business partners
• Ability to quickly learn new software and processes
• Able to set and meet targets and service levels of the team
• A self-starter who can prioritize with the flexibility to manage workload demands and multiple tasks as required
• Interpersonal skills that facilitate positive outcomes and business promotional efforts
• Strong financial analytical skills, including the use of Excel and other software and applications

Qualifications

• Experience with Microsoft Dynamics would be an asset
• Successful completion of University or College degree in Business Administration, Business Operations, Information Systems, Project Management, or equivalent experience
• 2+ years' experience within an Operations Team or similar environment
• Experience in the Insolvency industry would be an asset

Compensation, Benefits, and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.

As a part of our team, you will receive:

• Wellness days
• Company-matching retirement savings plan option
• Financial support for professional development
• Life insurance
• Exclusive access to perks and discounts
• Extended health and dental coverage
• Employee Assistance Program and mental health resources
• Hybrid work arrangements (this position has a twice weekly in office requirement)
• Vacation days based on experience and years of service
• Long-term disability

Our Commitment to Inclusion, Diversity, and Equity

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected].

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.