Coordinator, Ebusiness Jobs

Canadian Pacific (CPKC) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF POSITION:

The eBusiness Coordinator is at the forefront of educating customers on all aspects of shipping with CPKC including but not limited to: finance, inventory, transit, business reviews, liaising between customer and internal CPKC teams.

The fast-paced environment and drive for continuous improvement at CPKC will challenge candidates by empowering them to achieve optimum outcomes rooted in our Values and the belief that a positive Customer Experience is the key to growing our business.

The position advocates on behalf of customers where service issues exist while maintaining the integrity of CPKC and exhibiting confidentiality as appropriate.

POSITION ACCOUNTABILITIES:

• Solicits feedback from customers to identify opportunities for service improvement;
• Addresses customer issues with CPKC’s electronic offerings as they are identified;
• Conducts remote training, system overviews and provides knowledge sharing opportunities via webinars, etc. to both internal and external users of Customer Station;
• Provides data analyses for customer trends, invoice and billing processes, and provision of data metrics for internal teams;
• Willing and able to work on projects and implementation on new technology;
• Handles registrations and set up of new users on CPKC web Portal and other web applications;
• Provides full training and enhanced onboarding technical and procedural guidance to new intermodal and carload customers;
• Handles all aspects of project management on small projects including requirements development and documentation, implementation plan and testing of solution once delivered to ensure customer usability and functionality.
• Assists with development and performs User Acceptance Testing for web applications;
• Deliver world-class service to customers that supports profitable growth and meets ongoing customer requirements;
• Lead, develop, plan and implement the key objectives outlined under Service Strategy (deliver results for customers, wow customers daily, build strong customer relationships / partnerships, assess/anticipate customer needs).
• Provides mid to high level business requirements based on identified customer needs to facilitate development and enhancements to CPKC web applications;
• Has basic level understanding of customers business, industry and supply chain needs;
• Highly developed problem solving ability to quickly assess and triage internal system vs. external system customer/human error issues and provide an optimum solution;
• Deploys and supports mid-high complexity customer electronic solutions, ensuring customer commitments are met in a timely and cost-effective manner;

POSITION REQUIREMENTS:

• Proficiency with Office productivity software (Word, Excel, PowerPoint, Access), and internet tools;
• Proficiency in English and French both verbal and written skills, is an asset;
• Ability to work under strict time lines and pressure;
• Comprehensive knowledge of advanced Excel functionality;
• Ability to travel up to 10%;
• Ability to work effectively on more than one project at any given time;
• Bachelor’s degree (or equivalent) in Management, Economics, Marketing, Business or other related field;
• Ability to handle difficult customers and remain professional and composed, able to adjust to customers communication style;
• Demonstrates a high degree of customer focus;
• 2 years working experience with or knowledge of railway processes;
• Demonstrated ability to manage multiple initiatives simultaneously;
• Ability to communicate effectively, both written and oral, and influence with other departments and levels of the organization on complex subject matter;
• Strong relationship management skills;
• Willing to be on-call or work statutory holidays and/or weekends when required.
• Strong analytical ability;

WHAT CPKC HAS TO OFFER:

• Competitive company pension plan
• Flexible and competitive benefits package
• Performance Incentive Program
• Employee Share Purchase Plan
• Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Reference check
• Criminal history check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

• Country: Canada
• Position Type: Non-Union
• Department: Information Services
• # of Positions: 1
• Req ID: 101291
• Location: Winnipeg , Manitoba
• Job Type: Full-Time
• % of Travel: 0-10%
• Job Available to: Internal & External