Senior Officer, Human Resources Operations

Job Type:

Employee

Duration in Months (for fixed-term jobs):

6

Job Family:

Human Resources Operations

# of Open Positions:

1

Faculty/Service - Department:

Payroll Operations

Campus:

Payroll

Union Affiliation:

N/A

Date Posted:

août 07, 2023

Closing Date:

août 18, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

Non-Union Grade NC5 - 35 hrs

Salary Range:

$61 802,00 - $75 234,00

About Human Resources

Our Human Resources team is recognized for its collaboration and service excellence. Through the development of strategic partnerships, our dynamic team supports uOttawa’s vision and strategic plan by creating and delivering high-quality, innovative, and client-centered HR programs and services. Our focus is to attract, develop, retain, and inspire a talented, diverse, healthy, and engaged workforce. If you want to be part of an impactful team, work in a rewarding and enriching environment and have an innovative mindset, our HR team is the place where you belong!

Position purpose:

Reporting to the Supervisor, Payroll Operations and Client Services, processes all payroll and correction requests from faculties and services by the deadlines set by the University, unions and governments, to ensure payroll accuracy for all employees. Studies daily electronic form reports requiring correction. When providing backup to his or her peer (Compensation Officer), ensures high quality service, including in person, to both internal and external clients, communicating information about sector policies, regulations and procedures, as well as collective agreements.

In this role, your responsibilities will include:

• Verifies and confirms calculation of gross pay and enters requests in the payroll system meticulously and accurately, maintaining integrity of historical and future data. Determines impact of pay and leave request entries, as well as of corrections, and makes the necessary adjustments in employees’ Banner files.
• Application of policies and procedures: Acts as a resource person in applying payroll policies, regulations and procedures, as well as collective agreements, to ensure that they are understood by the responsible staff in the faculties and services. Guides faculties and services in data entry and understanding complex cases. Analyzes payroll and correction requests from support staff and professors to confirm that they comply with federal and provincial law, University policies and regulations, and collective agreements.
• Customer service: Provides comprehensive service to all University of Ottawa employees, working closely with faculties, services and HR staff to ensure smooth payroll-related operations. Performs rotating customer service counter shifts to greet employees and answer their in-person inquiries.
• Collection: Calculates excess payments due to data errors. Contacts employees to collect these payments.
• Information management: Analyzes and processes personal and confidential information about University employees and students. Validates information produced or submitted by faculties and services and follows up as required to ensure data quality. Meets tight, inflexible pay cycle deadlines.

What you will bring:

• Knowledge of payroll and client service normally acquired through a college diploma or equivalent experience
• Communication and interpersonal skills, with experience serving clients, some upset or impatient, requiring explanations of complex processes, regulations and calculations
• Experience and skill in preparing, analyzing and interpreting reports
• Three years’ experience working with a complex payroll in a large, preferably unionized, organization
• Organizational skill and attention to detail
• Ability to work under pressure and meet very firm deadlines
• Experience in analyzing and applying policies and procedures
• In-depth knowledge of an integrated payroll system
• Computer skills: expert knowledge of Excel, with knowledge of other software and systems such as Windows, word processors, presentation software, databases, email and the internet
• In-depth knowledge of federal and provincial laws, employment standards and other regulations related to payroll and compensation
• Bilingualism — English/French (spoken and written)
• Canadian Payroll Association certification as a Payroll Compliance Practitioner (PCP) (an asset)
• Autonomy, initiative and sound judgment

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.