Renewal Specialist Jobs

SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5000 customers across the globe. We do the heavy lifting for IT and anyone delivering service in the digital workspace, by leveraging automation, analytics, and AI.

At SysAid, we provide affordable, innovative, and intuitive ITSM solutions that align with industry best practices, to help our customers through automated business processes. Our customer's success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.

We are seeking a Renewal Specialist for our global Customer Success team. Your primary responsibility will be to drive the renewal lifecycle and work closely with the Customer Success Managers to quote and negotiate SysAid offerings with our customers.

Responsibilities:

• Follow up with customers on proposals and pending payments.
• Utilize retention playbook to negotiate contract terms and maximize revenue.
• Review and provide status updates on upcoming renewals.
• Prepare quotes based on customer requests and requirements.
• Maintain and report on accurate 90 days rolling forecast of renewals.
• Attend customer calls to review offerings.
• Collaborate with Customer Success Managers on quotations to ensure the best offering to the customer.

Requirements:

• 1+ years of experience in Renewal Management/ Specialist, Licensing Management role, Customer Success Coordinator, Sales Support, or related.
• Experience in working with Salesforce.
• Ability to solve problems and think outside the box to meet company expectations.
• Ability to prioritize tasks and display excellent time management skills.
• B.A. in Business Administration or related.
• Has the ability to work as an individual and as part of a team.