Associate Renewal Specialist Jobs

Strong consultative selling, time management, and organization skills

Provide backup support to sales team colleagues as needed/required by management

Provide a positive customer experience for ESET’s channel partners and end users while maintaining company goals and directives.

Effectively communicate the benefits and value of ESET's security solutions to existing end users and channel partners.

3-5 years of Channel sales experience

Knowledge of general computer usage techniques

Metrics & Reporting: Report on renewals pipeline to Management as required with the expectation of getting forecasts to 90%+ accuracy.

Relationship Management: Foster positive client relationships in order to create a loyal client base.

Get access to comprehensive benefits. We pride ourselves on offering benefits covering medical, dental, vision, mental health, wellness and more.

The skills and experience we are looking for:

Identify efficiency opportunities and build out new processes that deliver a superior renewal experience for our customers.

Manage documenting all renewal processes and sharing with team members as required.

Reasonable knowledge on advisor requirements

Excellent organizational and priority setting skills and manage high volumes.

Prepares, sends, manages and negotiates the renewals with plan advisors

GB technical knowledge (Must have)

Excellent knowledge of renewal process and underwriting

Good knowledge of GB products and Services

Conduct process management and financial assessments to support renewals process

Develop knowledge base of end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts

Supports Account Manager in conversations to drive integrity of the renewal portion of the agreement

Expand knowledge of the customer environment, industry, market impact and Cisco footprint.

BA/BS (or equivalent) and 3+ years of experience

You will gain experience with CRM tools ie. SFDC

Functional experience with data management tools e.g. MS Excel

Secondary education or equivalent certification in a business-related field is an asset

Manage assigned outstanding service renewals throughout the purchase-to-pay process

Experience working within a corporate CRM and ERP application preferably NetSuite

Clear communication, both written and verbal with strong interpersonal skills

Process quotations related to requests for products and services associated with existing customer accounts

Working collaboratively develops harmonized data analysis processes and tools related to drug product manufacturing support, tech transfer and manufacturing innovation management.

Knowledgeable of application and practices of current GMP’s, international regulatory requirements and guidelines.

Champion, promote and coordinate manufacturing innovation and sharing of experience among sites

Bachelor degree in relevant field required or sufficient scientific and technical depth achieved from professional experience.

Minimum 3 years of GMP pharmaceutical experience

Good quality orientation background with knowledge of cGMP’s, regulatory guidelines, and validation practices

Program Management Support or Creation

Respond to process & policy questions and optimally communicate requirements

Establish strong relationships with Renewal Managers, Sales Operations, Legal, Revenue Recognition, Pricing, and other internal resources as appropriate.

Strong research and problem-solving abilities

Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly

Prior experience in similar job and Salesforce.com application experience a plus

1+ years of experience in Renewal Management/ Specialist, Licensing Management role, Customer Success Coordinator, Sales Support, or related.

Ability to prioritize tasks and display excellent time management skills.

Collaborate with Customer Success Managers on quotations to ensure the best offering to the customer.

Prepare quotes based on customer requests and requirements.

Attend customer calls to review offerings.

Experience in working with Salesforce.